It appears that audits in the Agent mobile app sometimes use the Scan function instance, which has a label on the Input form screen of just "Asset Tag", and sometimes use the Multi scan V2 function instance, which as a label on the Input form screen of "Asset tag/ Serial number/ Model barcode". I can see the script include (AssetAuditUtil) that the Scan function instance's Action item uses to perform the look up by asset tag, but I cannot tell how the inputs for the Multi scan V2 are being used to validate that serial number will truly be used successfully for lookup if provided. Also, it is unclear to me from digging in Mobile App Builder and through the product documentation (Single scan inventory audit • Australia IT Asset Management • Docs | ServiceNow and Multi scan inventory audit • Australia IT Asset Management • Docs | ServiceNow) what causes one form of scan to be used versus another. We like the idea of being able to scan by serial number, I just don't know how to predictably make it take serial number by displaying the Multi scan V2 function instance or how to validate that it works. Any tips or guidance would be greatly appreciated.
