Dependent value not working in Incident ticket's Affected CIs tab

Jason_DaSilva
Tera Guru

To aid in reporting, I have added a custom choice field to the task_ci table called Action reason (u_action_reason).  I want this field to be dependent on the Asset action (asset_action) selection value.  In the dictionary for u_action_reason I have checked the use dependent field check box, and I have set Dependent values for the choices.

 

I feel that I have set this up properly, followed a few videos on this, and it seems to work in the records on the task_ci table, but not in the Incident's Affected CIs tab.  For example, if the asset action is set to 'Update/Repair', then the only action reason should be 'Break/Fix - No Change'.  If I go into one of the task_ci records, this works.  Anywhere else (list views it would seem) any choice that has a dependent value will not show up.  Is there something different that needs to be done that I am missing?  None of the instructions or videos I found have this issue, though they all seem to be looking at the record, not a list view.

3 REPLIES 3

A-Sprague
ServiceNow Employee
ServiceNow Employee

There may be a accidental invalid character in the dependant field like  ( ' ) in the value. I would double check that first.


I doubt that is the case, as within a record itself this works as expected.  The only place it does not work is in list views.  
For example, if I open the task_ci table (list view) and try to select the action_reason for a record in that list view, it does not work.  But if I go into the record itself and try to select an action_reason, it works as expected.

Will the new field change on the list view when the dependant field is saved(to the choice needed) and the page is refreshed?