As part of HAM implementation I want to automate 'State' change in ServiceNow as part of changes made to an Asset in MS Intune -1. After a leaver form is submitted, the user ID is getting de-tag from the device in Intune, so is it possible to propose...
hi. i have a catalog with a flow that assigns a notebook to employees. the flow will update the notebook status to operational in CMDB and state to In Use in hardware table. but i found that by updating state to In Use will update CMDB ci to Non-oper...
Hi all, I would like to know if using 'itil' role instead of 'asset' is ok to do.The reason for this is because there are some roles which are inherited by asset role which we do not want the user to do.
Hi,Can you please advice how to build dashboard/report for incident asset action swap, retire, update/repair?Does anyone of you create similar report?Thanks/RegardsDama
I need to create schedules that will generate tasks for CIs/Assets that have regular recurring maintenance needs but have found the Planned Maintenance module to not be very useful or easy to work with. All I need to be able to do is take a filtered ...
Hi All,Hope everyone doing great!A quick suggestion needed, I would like to make the install_status and Hardware_status to be updated as retired when the asset decommissioned for asset type not computer. I have written the Transform map script to upd...
Hi Guys, what would be the best approach to customize the Local Stock Order Flow. Im trying to understand why my newly created subflow doesnt triggers out from the Decision Table. As soon as i change the Subflow the sourcing fails and throws an error...
What is possibly over a year ago, our HAM manager and one of the devs set up a script in the request workflow of equipment orders that if an order is place with a 'Non Work location' that it would create a stockroom (which also creates a location) fo...
Hi Team, Recently we integrated ServiceNow & intune via a plugin. We brought our asset data into ServiceNow & it got created in cmdb_ci_computer but it didn't create an asset record in the alm_hardware table. Do you know what could be the issue here?...
Hello everyone, We have the need to be able to audit consumables, has anyone come up with a solution for this? Similar to an asset audit perhaps but by model number and entering the quantity? I am sure other companies have had the need for this am cu...
Hello! I have a bunch of interceptors set up for a customer on the alm_asset table. What I want to do here is populate a field called u_asset_type that is on the cmdb_ci_netgear (form that opens when the user clicks the interceptor). I have tried to ...
In my work I've noticed there are some Product Models (Class = Hardware) that have no Asset associated. The Hardware status is in Production. Why you can create a Product Model with status in Production if you don't have an Asset associated to it? So...
I have selected five records in related List. then I created a new UI Action button(Button Name: TO Process).After selected the five records i am using the above button for five records create on another new form .Can you please help on the UI Action...
So been using ServiceNow for over a decade and originally it seemed like the better practice was to create your models from a procurement standpoint for ITAM. With the changes to the normalization and content service in HAM Pro it seems like you have...
Hello Team,Jamf integration is failing with the error "Unable to make a connection to JAMF API call. Please check your credential configuration. Check system log for more details. HTTP return status code was 401 (sys_script_include.3fa7da3673b210104a...
