Hi all,I am facing a challenge where the serial number of assets is getting updated through SCCM integration, which makes it difficult for the ITAM team to track and reconcile assets. We want to create report to track all assets where the serial numb...
Hi Everyone,I understand that the licensing of ITAM is charged for the use of ITAM applications, be it HAM or SAM (Reference). But I have been wondering how does the licensing for ITAM works in terms of how many user accounts (fulfillers?) I am entit...
Hi, I initially learnt to create CIs once they become operational (deployed) to track them.It makes sense in things like laptops. Once ordered and stays in a stockroom and not yet operational, do not create CI yet. But once it is assinged to an user ...
How can I populate the 'Asset Tag' and 'Serial Number' fields when I'm receiving an asset, if that asset was already created?After the PO is ordered, the 'Create hardware assets prior to delivery' action is called to create the shell assets. (We're n...
good day and sorry if this question has been asked, I did try to search. I am looking for how/when does a hardware model's active flag go from true to false. I am trying to clean up the widgets on the dashboards and EOL within our lower environmen...
One of the business rules (Create CI on insert) is preventing data from being imported into our alm_hardware table.As per my understanding, it is meant to stop duplicate CIs.However, when I manually check, I don’t see any existing records matching th...
Hi,I noticed an out-of-the-box (OOTB) Business Rule on the `cmdb_ci_server` table named **"Update Asset fields on change"**. This rule is triggered on update and is applied specifically when the **Asset field** is changed.I am trying to understand th...
Hi all,Looking for some advice on how you manage your asset provisioning for new joiners.We currently have HAM Pro but not HR Service Desk.At the moment, we are using Service Catalog Items for HR to complete when there is a new starter. This generat...
Hi,After submit the catalog item ritm is created but catalog task is created. Because In catalog task activity in advance script i worte below script after this catalog task is not created. Before using this script catalog task is created. Can you pl...
Hi There, We've been making changes with our computers and I'm running into a small issue between the CMDB Manager and the Computer Class owner over which table I should be basing my numbers off. ALM_ASSETS vs CMDB_CI_COMPUTER. Can anyone help me wit...
In the Sourcing Task, we have an option to source the asset either from Local Stock or through Transfer.We wanted to understand where this logic is coming from — specifically, what OOB logic or configuration controls this behavior.Additionally, we h...
I have got this script that should do the following- Take the quantity field - asset tasks associated = stock remaining,Does not currently working, is there any advise/suggestions on this---------------------------------------------------------------...
Hi Team,I have a requirement in UI Builder where I need to set a default value for a dropdown. I was able to display the default value using the selectedItems property,but the issue is that the data in the charts or visualizations is not reflecting t...
Hi All, I need to reporting on outstanding documenation tasks for existing Hardware Disposal orders. Can I know how to create such a report? Thank you. Jerry Ong
As I understand it, the Compatibles tab on a hardware model is meant to be used to link other models to a particular hardware model that are able to be used with that model. For example, let's say i have a specific laptop model and want to show a li...