I am experiencing an issue with the event triggering and notification process for certain users. The event is successfully being triggered via a business rule attached to a catalog task. I have configured the business rule to only activate for a spec...
So we have a requirement to manage hardware mobile devices in Service Now. For a single mobile, we will have multiple IMEI and each of these IMEI will have separate cellular carrier and their plan. We would like to have some suggestions to handle mu...
I have a odd issue. The CI asset field sync works OOTB for all of my SG connectors. But for any CI created by SCCM the CI is linked to the Asset but the Asset is not linked to the CI. The OOTB field sync dose not work for those CIs or Asset records a...
I am wondering why when normalizing the models that there is a different "device type" rather than mapping to existing model categories? Is there a table that matches these up similar to the model category mapping for asset and CIs. I feel this confu...
Hi,How to extend the time that the system logout the user and then he needs to reconnect again? Thanks, Shir
Hi Community,I have created the credetials for the discovery in my developer instance but while testing the credentials I am facing authenticatio failed issue. I hope someone help me to successfully authenticate using the credentials.
Scenario:Stockroom Auditing - When the Auditor begins to scan the assets located in the Stockroom...I understand logically how it should work ???? Question: 1. From the Mobile App - Should they see the existing assets on the Scan screen, on the mob...
I continue to struggle with the challenges of moving to Workspace to manage the HAM Environment. The workspace view does not allow much for In-Line Table Updates ???? WHY. Please ServiceNow Guru's allow HAM Admins to manage asset data in workspa...
Hi, I have created a bulk upload template for updating Asset records. In the bulk upload template, I have one field as “Name” through which I am updating "Configuration Item" field on alm_hardware table and the "Name" is getting updated on “cmdb_ci”...
Hello All, We are facing the issue when updating the substate of the some of the Hardware asset.We have checked the business rule, client script, flows but there was no such script that causes the issues. When we tried to update the substate through ...
In Asset table, we see some of records not having configuration item in it. Does anyone have any idea why the CI is empty when an asset is created?What is the logic to create a CI for an asset & what fields are considered respective of it?
What is Hardware Asset Management (HAM)?Hardware Asset Management involves tracking and managing physical IT assets—such as laptops, servers, monitors, and routers—from procurement to retirement. The goal is to maintain an accurate inventory, optimi...
Hi just wanted to know what are different ways we can put EOL information for hardware assets and EOS information for software assets in ServiceNow. for software assets can any integrations help to get license and EOS details
I have a catalog item (likely Customer Care) where I created a select box variable named "Is selected", and you want this variable to be editable even after the request is submitted (RITM created).But RITM level all variables is showing read-only. I ...
We have integrated ServiceNow with SNOW Software. When a CI is created via the SNOW integration, its state is set to "In Use" in ServiceNow. However, in a different scenario where an asset is first created manually in ServiceNow, and a CI is automati...
