How to redirect url from Widget after submit to Service Portal
Hello I need redirect solution after submit form and it will redirect to sp portal from widget. Thank You!!
Forum Posts
Assigned to name reverting back to old name
We were having this issue for a long time, but it was not happening on every asset record. Reports were on the lines of the value did not change (when done through a Catalog item form) or after saving the name changes back to either the previous nam...
I want to populate the multiple values into the order guide
In table level i have field. Field name is Area this is choice field .For example Area is gas station selected . in table level it showing I want to populate the this values into values into order guidebut here showing empty .please see the below sc...
Worksapce one UEM Service graph connector and IP Address
Hello,My company is trying to utilize the SGC for Workspace one UAM to bring in our inventory of mobile devices and hand scanning computers and have found that the IP Address information is not coming in. We can see the mapping in the data loader, bu...
Asset state is "In stock"
How can i find out or calculate how long the the Asset state is "In stock" from alm_asset table.
Resolved! Change plain text to HTML in field
Hello. I'm migrating CMDB from an external source and need to move a value into an HTML-type field. The issue is that the source data becomes to plain text (from HTML) once I export it in .csv, and then I have special commands in the middle of the da...
Database view obstacle
"Hi, I need help with a report in ServiceNow. I have a Standard Laptop field (true/false) in the product model table. When this field is true, I want the report to display all assets related to those models. However, the condition isn't working as ex...
How to stop hardware asset creation for virtual CIs
Hi, I'm looking for a way to stop inserts to alm_hardware table if the related CI is virtual. I tried to do that via a business rule that already does the same for locations other than the pilot locations for our project (that works fine):Unfortunate...
Resolved! Stockroom Notification should go to stockroom manager and its assignmrnt group
Hi team, please anyone help when stockrule triggers OOB notification is going to associated Stockroom managers, my requirement is it should go to its "Assigment group" (Stocroom manager's Assignment group)in cc as well. please anyone help
Do consumables have lifecycle
Hello All,While implementing HAM Pro, do we get lifecycle data for consumables e.g. hard drives, adapters, etc?\\Thanks in advance, Regards,Mahesh
Source request UI action button
Hello All,We have "source request "UI action button on catalog task(sc_task) which looks for parent as (sc_request),and set source and received checkboxes to true once we source the asset from stock.(Catalog task will be under sc_request)Same butto...
Hardware Asset Management - Demo
Dear HAM experts, I have a requirement to showcase the following HAM capabilities to the customer: (The HAM plugin [sn_hamp] is already installed on the demo instance) Asset management lifecycle.Hardware Asset NormalizationAsset Workspace - Repor...
HAM Content service
Hello Everyone, can anyone share the importance of using Hardware Model normalisation or content service library while implementing HAM module for a customer.Thanks in advance. Regards,Mahesh
Resolved! CIs are not created from asset records
I am using LAB instance with HAM installed but can not get the CI to be created even though all settings seems to be ok (see screenshots). I've run the job 'Asset - Create asset delayed sync' several times with no effect. What I am missing?
Pop up List in icon Service opertion Workspace
Hi everyone,I am working on a service operation workspace, and I need to create an icon for one of the fields that will display a list of records opened by the client.I know that I can use the decoration field and add the following to the field:Imple...
