Duplicate Models creating through Discovery

[kalpeshjath]

I am facing and issue where Model is already been created in cmdb_hardware_product_model but when discovery runs it creates a new model. If the Model still exists it creates as new one. Please can someone help as to how can i remediate this issue.

[pavani_paluri]

Hi @kalpeshjath ,

Please check the below configs:

• Slight differences in names
  Discovery finds a model name or manufacturer that's a little different from what's already in the system (like "Dell Inc." vs "Dell").
• Discovery doesn’t find a match, so it thinks it's a new model and creates a new one.

Also Please check below article for normalizing models: https://www.servicenow.com/community/sam-blog/improving-hardware-and-consumable-product-model-normal...

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P