Resolved! list of all the roles that are available as part of the basic ITAM (from ITSM suite)
Hi,Can anyone list of all the roles that are available as part of the basic ITAM (from ITSM suite)
Forum Posts
Resolved! Mid server installation
We have installed mid server on 2 VMs I am able to see them running from windows services however those are not showing up in ServiceNow instance
Asset Retired Improperly; Need to move back to an In Stock/In Use State
We had a situation where an asset record was added to a disposal order by mistake and was Retired > Disposed. The asset was not retired and in fact was put into stock and we're trying to re-deploy it. However, now that it went through the disposal pr...
How we can enable the AI search for HAM workspace.
We want to enable the AI search for HAM workspace.Anybody knows the prerequisites for same? Which are the required plugins we need to install for same?If somebody has document on same then please share it. Thanks.
Resolved! Remote and hybrid users
Hi All,I'm reaching out to the ServiceNow community to see how you guys' document where the equipment is for Remote and hybrid users?
UI Policy
Hi Community, How to make filed read only using UI policy only when user hit the save button i.e when data get save to Data base at . As of now my UI policy is making filed read only before saving the record & when I just try to put any value. Tha...
Resolved! Source Request Vendor Purchase question
Hi All,What setup I need to do with the hardware models/vendor catalog/Core Company table to see the count in Vendor Purchase from source request. Thanks
Wifi Dongle - Model Category
We are trying to upload all our Wifi dongles in to asset table. What should be the model category ?We cant use Mobile device category as its in use for Mobilephones & iPads
Resolved! Duplicate asset tags.
Hi Everyone,we are having a issue with the duplicate asset tags, and already there is a before business rule so that whenever we are trying to create a duplicate record by giving the duplicate asset tag it is restricting to do that. but few of the us...
Fix script for removing the dupicate asset tags in hardware asset table
Hello All,Can someone help me with the fix script to remove duplicate asset tag records in alm_hardware table and here Iam looking to delete the duplicates which are created by leading and trailing spaces in the asset tag. Thank you.
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Resolved! how to do normalized when in core_company_list normalized is false
how to do normalized when in core_company_list normalized is false
Resolved! Auto creation of a Request when Eligible for Refresh flagged
Hello Experts, SAM-Calculate Asset Refresh Eligibility which runs weekly (OOB) check if the useful life is exceeded or not. If exceeded, if flags the "Eligible for Refresh " field to yes. My question is, is there any way that we can created REQ/ RITM...
Hardware Asset Management - Agent mobile
Hi, I have a requirement to configure the Agent mobile app to show the Asset Lifecycle Category (Hardware Inventory Stock Order, RMA Order, Reclaim asset, etc.,). I found a way to add the category in the Agent app. But when I analyzed the client's ag...
How to import data from excel sheet in catalog msvr
How to import data from excel sheet in catalog msvr
