We are managing over 3000 cellular lines with each one tied to a hardware device over three cellular carriers.. Looking to see how others manage the lines of service and hardware without purchasing HAM/SAM pro, from out of box Service Now aspect.
Morning All,I've had a requirement from our Senior Managers to generate a report in ServiceNow showing data relating to warranty expiration.Specifically, the report should initially group assets by Warranty Expired vs Warranty not ExpiredClass is Har...
Hi, all! After I enabled the EAM, some extra columns were added to the asset table.Some column names are very similar. I picked up some examples. Disposal date(disposal_date)Disposal date(sn_itam_common_disposal_date) Disposal order number(disposal_o...
Hi.In the incident form,if the "service" field is empty, should be filled in automatically when the "service offer" field is filled. If the "service" field is full - do not update it.The value to be filled in the "service" field is the value in the "...
We're approaching HAM Pro implementation and one of the early decisions is how to approach purchasing. We will use external system to create PO (Coupa). We want to capture the asset in HAM as soon as possible, preferable once PO has been acknowledged...
Hi,In the incident form,if the "service" field is empty, should be filled in automatically when the "service offer" field is filled. If the "service" field is full - do not update it.The value to be filled in the "service" field is the value in the "...
Hello everyone,I am trying to report on all assets that have been in a particular state for > 60 days so that they can be researched. Has anyone tackled something like this before? It seems like this may be a good candidate for using Performance Anal...
Hi HAM Community members,In the Asset processes there are many moments that an Asset is handed over between departments or persons. This hand-over is registered in the system by updating Assigned to and/or Department etc.We have the demand that on As...
Hi Folks, I recently had cases where duplicate computer records get created in ServiceNow's HAM module and investigated the cause to be Microsoft's Auto-Pilot. Microsoft Auto-Pilot has the unique asset identifier set to the computer serial number wh...
Hi All,Facing issue with the following, please suggest. Business requirement -1. Once a transfer order is placed using 'Hardware asset refresh order', a parallel approval should trigger.2. If the approval is approved, 'Assignment group' should be aut...
Hello all, Should asset records be saved or archived after the asset is retired?If the asset is attached to a CI it is deleted when the CI is archived.
When receiving a PO, there is an associated Asset Order Line (AOL). On the PO, there is a UI Action 'Receive'. If the Product Model is missing, we want the receive button to be hidden completely, or we want an error message to display that says somet...
Hi, The requirement is to create a Transfer Order if the request Loaner Asset is unavailable.Can I Create TO from Loaner Asset Order or Task by either utilizing the Source Request Page that comes with a Catalog Task (OOTB available for Asset Refresh ...
We have three service graph connectors configured: SCCM, Intune, and JAMF. I want our system owner for those services to have access to them in ServiceNow. He can see Intune and SCCM with no problem, but he cannot see JAMF at all. What role does h...
When doing the Test and Rollback Integration Results in IHub ETL am getting the following: Missing mandatory field "sys_class_name" in table "u_cmdb_ci_appl_ibm_iib".The field is in the mapping and is mapping to target field "Class" and source f...
