Looking for some advice and/or best practices on publishing hardware to the Service Portal and if needing to keep all instances in sync is necessary. We have turned on the HAM Pro application about 6 months ago and are still working through everythin...
I have a transfer order that is at fully shipped stage but one of the assets is stuck at the ship stage and will not progress. When we close the task for the asset, a new transfer order line task is not created to push the asset along. I have tried...
Hello,I have a new client running HAMP in Vancouver. The SCCM SG connector is generating duplicate models, e.g. attached. I believe these coalesce on model number. Not sure how to correct -- any assistance appreciated!
i am inserting data using xml data source to alm_hardware table. From xml tag <description>"Computer Linux 200 gb 35 inches"</description> receiving ConsiderModel category = Computer,Model [Manufacture = Linux, Model name = 200gb 35 inches] How to ma...
Hello, I am having an issue with creating a new Carrier Shipment Integration profile. The documentation says to use the Asset Workspace, but there is no option to create new. When I go to the backend table, there are ACLs on the table (sn_itam_carrie...
Hi all, Looking to get some help with getting the right information and relationships for our discovered Fortinet Firewall Device. We added an OID to have the Fortinet Firewall Device CI class discovered (as opposed to an IP router CI class) We ran...
Dear Community, I would like to ask for support in matter of HAM Pro license consumption and what triggers that HAM Pro licensed is counted. I understand that HAM Pro is based on Subscription Units which and specific ratio for each hardware type/clas...
Hey everyone, I am trying to eliminate our duplicate models. There is a playbook and fix script from ServiceNow https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999448 However I am having issues with the fix script relocating m...
I can see Model Id is discoverable via SCCM and other tools but not Model number...Is Model number & Model ID are same?
When we see Hardware Model Table, Model number field is empty and when we get into the Model form, Model number is available in Normalization tab. Technical name of blank Model Number field is "model_number" Technical name of populated Model Number f...
Experts,I would appreciate your advice on activating the HAM Pro plugin in an environment where the Asset Management base version has been used for a few years. I would like to know the prerequisites that need to be considered before enabling HAM Pro...
I'm trying to figure out how the company field on Hardware Manufacturer Table is being populated. Hardware Manufacturer(sn_hamp_hw_manufacturer) list is loaded in the instance through content data service. However, the company field is left empty whi...
Hi ,Could you pls guide here , i wanted filter location data on Hardware Asset Workspace.For that i have written script include and called at Field level.Showing Result Matching also.But Couldn't able t see those data on Filter.showing ''error while ...
I have a few network devices that are being discovered by the ServiceNow discovery pattern. These devices are classified as network gear in the CMDB CI table. However, when I search in alm_hardware, I can see a record created there as well, but the c...
I’m a process engineer investigating solutions for a business. Ie not a developer. I have a lot of HAM experience in other tools and we solved for all HAM requirements with basic SN ITSM workflows and transfer orders at my previous company witbout HA...
