Expanded Model and Asset Classes - Best Practices for Managing in ITSM Pro without EAM

[jared_rlc]

Issue: "Expanded Model and Asset Classes" (sn_ent) Plugin Installed in ITSM Pro Without EAM

Background: Currently running ITSM Pro without the Enterprise Asset Management (EAM) plugin. At some point, the "Expanded Model and Asset Classes" plugin (sn_ent) was installed in the instance. Unfortunately, these Asset classes appear unusable when creating new Assets. However, these EAM Model Categories can be used when creating new Models and Model Categories.

Steps to Reproduce

• Install sn_ent (“Expanded Model and Asset Classes”).
• Create a Model Category under an expanded sn_ent_* Asset Class.
• Create a Product Model using that category.
• Attempt to create an Asset using the model/category.

Result: The new model/category can't be selected during Asset creation since ITSM Pro’s asset interceptor filters out Expanded Asset classes.

That leads me to ask:

1. Why is this plugin available for install without EAM?
2. Now installed, how do you best configure ITSM Pro to manage these unusable Expanded Asset Classes?
   
   1. It seems to me that these Expanded Models and Asset Classes are likely to become problematic in a transform or confuse Asset Managers who think they can be readily used.

Appreciate your thoughts,

Jared

FYI, here are the installed tables as part of sn_ent:

Spoiler

Label	Name	Extends table	Extensible
Information Asset	alm_information_asset	Asset	TRUE
Information DNS Asset	alm_information_dns_asset	Information Asset	FALSE
Enterprise asset	sn_ent_asset	Asset	TRUE
Commercial lines insurance product model	sn_ent_b2b_ins_policy_model	Service Model	FALSE
Personal lines insurance product model	sn_ent_b2c_ins_policy_model	Service Model	FALSE
Cable model	sn_ent_cable_model	Enterprise good model	TRUE
Card service model	sn_ent_card_service_model	Service Model	FALSE
Construction asset	sn_ent_construction_asset	Enterprise asset	TRUE
Construction model	sn_ent_construction_model	Enterprise good model	TRUE
Deposit model	sn_ent_deposit_account_model	Service Model	FALSE
Discovered firmware model	sn_ent_discov_firmware_model	Discovered SW component model	FALSE
Drug model	sn_ent_drug_model	Medical model	TRUE
Facility asset	sn_ent_facility_asset	Enterprise asset	TRUE
Facility model	sn_ent_facility_model	Enterprise good model	TRUE
Financial service model	sn_ent_financial_services_model	Service Model	FALSE
Firmware model	sn_ent_firmware_model	Software component model	FALSE
Group life insurance product model	sn_ent_group_life_ins_policy_model	Service Model	FALSE
Individual life product model	sn_ent_indiv_life_ins_policy_model	Service Model	FALSE
Industrial asset	sn_ent_industrial_asset	Enterprise asset	TRUE
Industrial model	sn_ent_industrial_model	Enterprise good model	TRUE
Investment model	sn_ent_investment_model	Service Model	FALSE
Line of credit model	sn_ent_line_of_credit_model	Service Model	FALSE
Loan model	sn_ent_loan_account_model	Service Model	FALSE
Logical network connection model	sn_ent_logical_nw_connection_model	Network model	FALSE
Medical asset	sn_ent_medical_asset	Enterprise asset	TRUE
Medical device model	sn_ent_medical_device_model	Medical model	FALSE
Medical insurance model	sn_ent_medical_insurance_model	Service Model	FALSE
Medical model	sn_ent_medical_model	Enterprise good model	TRUE
Medication model	sn_ent_medication_model	Drug model	FALSE
Enterprise good model	sn_ent_model	Product Model	TRUE
Enterprise model classification	sn_ent_model_classification		FALSE
Enterprise model classification source	sn_ent_model_classification_source		FALSE
Enterprise model classification type	sn_ent_model_classification_type		FALSE
Network topology model	sn_ent_network_topology_model	Topology model	FALSE
Network card model	sn_ent_nw_card_model	Network model	FALSE
Network equipment model	sn_ent_nw_equipment_model	Network model	FALSE
Network holder model	sn_ent_nw_holder_model	Network model	FALSE
Network interface model	sn_ent_nw_interface_model	Network model	FALSE
Network model	sn_ent_nw_model	Hardware Model	TRUE
Permit model	sn_ent_permit_model	Contract Model	TRUE
Physical network connection model	sn_ent_physical_nw_connection_model	Network model	FALSE
Retail asset	sn_ent_retail_asset	Enterprise asset	TRUE
Retail model	sn_ent_retail_model	Enterprise good model	TRUE
Social benefit model	sn_ent_social_benefit_model	Service Model	TRUE
Strand model	sn_ent_strand_model	Enterprise good model	TRUE
Tactical equipment asset	sn_ent_tactical_asset	Enterprise asset	TRUE
Tactical equipment model	sn_ent_tactical_model	Enterprise good model	TRUE
Topology model	sn_ent_topology_model	Product Model	TRUE
Transportation asset	sn_ent_transportation_asset	Enterprise asset	TRUE
Transportation model	sn_ent_transportation_model	Enterprise good model	TRUE
Vaccination model	sn_ent_vaccination_model	Drug model	FALSE
Wearable asset	sn_ent_wearable_asset	Enterprise asset	TRUE
Wearable model	sn_ent_wearable_model	Enterprise good model	TRUE

[jared_rlc]

My team ended up resolving this by creating a custom “Create New Asset” catalog item with a dedicated Flow, rather than relying on the OOB asset form.

Highlights:

• Abstracted complexity – Users interact with a simple Service Catalog form that gathers the required fields (including manufacturer, model, and category), instead of navigating the full Asset form and needing to understand which records do what and why.

• Inline creation of related records – The Flow allows users to create Models and Manufacturers on the fly if they don’t exist, so they’re not blocked by missing references.

• Bypassing restrictions – Because the Flow directly inserts the asset record, it’s able to reference the expanded sn_ent_* classes without hitting the OOB asset creation checks that normally block them.

• Controlled access – We scoped the catalog item to the right audience.

Outcome:

This approach gives Asset Managers a clean and guided way to create records using otherwise-unusable sn_ent classes in ITSM Pro, while maintaining data quality. If anyone else is stuck with sn_ent installed but without EAM, a tailored catalog item + Flow is a low-impact way to bridge the gap.