<p><strong>Subject:</strong> Filtering Case History to Show Only Selected Field Changes in Workspace</p>
<p>Hi Team,</p>
<p>I am working on Case History in Workspace, and currently, the history is reflecting changes for all fields.</p>
<p>The issue is that even when a specific field (for example, Category) is updated, the history is showing entries for other fields as well, often displaying them as "False" or unchanged values.</p>
<p>However, the requirement is to restrict the history to display only the fields where actual changes are made by the user.</p>
<p>Specifically, the history should only capture and display changes for the following fields:</p>
<ul>
<li>Category</li>
<li>Sub-Category</li>
<li>Status</li>
<li>Assignment Group</li>
<li>Assigned To</li>
<li>Address</li>
<li>Contact</li>
<li>Asset</li>
<li>Account</li>
<li>Case Origin</li>
</ul>
<p>Also, this behavior is required in Workspace view.</p>
<p>Could you please guide on how we can filter or configure the history/audit to only show changes for these specific fields?</p>
<p>Thanks in advance!</p>
