Flow Designer - Record field value is not glide record

[Vaibhav Sharma1]

Hi All,

I have created a small flow for in-bound e-mail action as follows:

   

I am getting an error  as "No Record Found" on lookup step..

Also, if I remove lookup step, I am getting error "Record field value is not glide record"

Kindly assist..

My requirement:

- user to reply on a notification on alm_hardware table

- Based on e-mail response, need to update few custom fields on alm_hardware

[Vaibhav Sharma1]

Any suggestion/input from your end is extremely helpful!

[Marcin20]

Hi,

I would propose to start with testing the Flow / looking at the Executions record.

In the flow execution details there are values from the runtine - there should be actual sys_id value that is used in the lookup.  

I hope that it will help.

Best Regards,

Marcin

[Vaibhav Sharma1]

Spent time on executions as well, it is not at all working. I tried directly creating Email Inbound Actions but that is also not getting triggered. I suspect there is something else blocking inbound capability.

[Muralidharan BS]

Hi @Vaibhav Sharma1 , Is hardware record a custom field on the email table ? if so check in the email logs to ensure that field is rightly populated before you can use that in the look up condition. From the test execution screenshot the hardware sysid seems to be empty, so I highly doubt that field is not populated in first place.