HAM pro : "Asset action : Swapped CI" not working as expected

[Community Alums]

when "Asset action : Swapped CI" is used to resolve the incident then asset state and assigned to is not updating automatically.

[Muralidharan BS]

Are other fields like Location being updated with the swapped CI? if not check for this event "sn_hamp.asset.swap" in the events log table this event is responsible for triggering the process. 

[Community Alums]

Thanks Murali, here  event 'sn_hamp.asset.swap' is not triggering. i also taking care like Caller is not resolving incident , CI/asset is assigned to caller and swapped CI is in Store and Available. not sure what is going wrong.

[DavidWallace1 · Accepted solution]

You need to make sure you have opted in to the resource categories in order for these to work. Without doing that the asset actions appear, but when you select them nothing happens.

Opt-in or opt-out of HAM license resource categories (servicenow.com)

Be aware that the licensing is based on the number of assets, so opting in potentially increases the license costs!

[Muralidharan BS]

Hi Ganesh,

Check this event exists in the registry - https://instance.service-now.com/nav_to.do?uri=sysevent_register.do?sys_id=5616f366dbe2001015a8ffefbf961929

Event action pertaining to above registry - https://instance.service-now.com/sysevent_script_action.do?sys_id=503877a6dbe2001015a8ffefbf9619dc

If it doesn't exist, check for the scope - https://instance.service-now.com/nav_to.do?uri=sys_store_app.do?sys_id=6cd246601b9e0010cf95dd33dd4bcb8a

If you don't find the app then you likely don't have HAM to use that feature, this falls under Asset automation lifecycles and requires HAM License. 

Thanks