HAM Simulator: Create bulk stock order Step

[Bustaaah]

I've followed the instructions/suggestions in the training materials, searching documentation on ServiceNow site and through the community and while all suggest very similar/same steps, mine continues to fail.  I've logged out then back in, basically have tried everything I can think of but still fails.  Any suggestions would be greatly appreciated.

[Rakesh18081]

Can you add some more details like what is exactly failing?

[Bustaaah]

Hello Rakesh, my apologies, this was intended to be a reply to an existing thread. (HAM Simulator: Create bulk stock order)

Here we go:

I'm working on the "Hardware Asset Management (HAM) Simulator (Xanadu)" after having completed the HAM Fundamentals on demand course.  I've completed 22 of the 23 steps required.  The step I'm unable to pass is the "Create Bulk Stock Order" (X) section.
I've successfully created bulk stock orders several ways, and I'm confident they worked because the inventory quantity in the stockroom increments with each fully received order.  I've tried the following, all have been attempted several ways as the instructions are not clear who, and with what permissions, should "create" the bulk order to begin with.  [Curiously, instructions on the ServiceNow documentation site for; "Create an inventory stock order request" states permissions required are: "Inventory user" yet "Submit Stock order" isn't available for folks without elevated permissions and "Submit Stock Order" is part of the instructions to submit the request. 

I've also approved them several ways mostly, (~85%), as Eric Schroeder as requested in the instructions.  I attempted to approve with every level of permissions I have access to.

The instructions are:

1. Create a bulk stock order for the Asset Simulator Stockroom using the below values:

• Model: Samsung SyncMaster 22" Class BackLight LED
• Quantity: 10
• Stockroom: Asset Simulator Stockroom

2. Once ordered, open associated REQ (as Eric Schroeder) and approve
I've repeatedly verified the steps were taken correctly and the exact information, as provided above, was entered each time.  The error I get is: "Task Result: Failed - Make sure you have entered the correct  information on the Hardware Inventory Stock Order form and you have approved the Parent Request record."

The instructions state; "Once ordered..." but isn't clear, does ordered mean the request submitted?  I assume yes as the next instruction is to have Eric S. approve the REQ.  I've stopped here and attempted to validate the steps, I've also moved the requests all the way through the procurement process and shipping, receiving, even delivering and all attempts yield the same error message above.

[Bustaaah]

UPDATE: My simulator time ran out so I created a new instance.  Followed all the tasks and when I got to the "Create Bulk Stock Order" task, I achieved the same results, failed.  Anyone have any suggestions as to why a fairly straight forward task fails repeatedly?

[Bustaaah]

UPDATE#2:  Unfortunately I'm not 100% sure how the task passed today, but, what I did was submitted the stock order, via "Submit Stock Order" in the filter navigator, logged in as the original system administrator.  Once submitted, I impersonated Eric Schroeder, I had to go to the "Hardware Asset Workspace" to the Procurement tab, located the newly created REQ and approved it as Eric.  I refreshed the page, to show status = Approved, before validating the task, but this time around (probably 25 attempts), the task completed! YAY!  I hope this helps others struggling in the same spot.