Hello experts!We want to know why does serial number on CI and Asset records gets deleted when CI is set to "Retired"?What is the process of retiring CI? Your time is appreciated!Thank you!
Hello,We have a requirement to remove "Invalid Insert" message when a record is being inserted on alm_hardware table, i.e., currently if we duplicate an asset tag or an asset serial number that is in another asset record ServiceNow throws an "inval...
Hello team, We have various computer assets in our ServiceNow instance. There are 3 models which are normalized to single product/model using the HAMPro plugin by ServiceNow. So, we need to know the exact count based on the normalized model, how am ...
Hello Team, I am performing HAM normalization. Plugins installed, content library activated and scheduled job was run manually as "Execute Now". Then I configured "Normalization Status" field on list view. Few of the hardware product models showed th...
After a requested item is closed the asset linked to the item remains 'in stock' with a sub-state of 'reserved'. After that agent have to manually change the state to 'in use'.Is it possible to change the state to in use automatically when the relate...
Hello Experts,I have a request to remove all mobile model category records from asset table. We want to manage mobile tablet, mobile phone, and mobile device (model category) records in CMDB only. I know to set "Asset Tracking strategy" on each model...
Hello,Can anyone please let me know the flow for Standard Hardware Request from Requesting to Closing it. (Each Step)Any quick help is much appreciated.Thanks,Pranita Bahuguni
HiWhen running the ‘Test and Rollback Integration Results’ on the ‘SG-SCCM Computer OU’ using IntegrationHub ETL, the following warning is displayed many times… Identification Reconciliation Engine(IRE) detailed summary: {"sn_sccm_integrate_sccm_20...
Another newbie question. Thank you for the help if you know the answer! User A submits an incident. Tech lists the CI action as Update/Repair, and puts in an RMA thru the Service Catalog. Tech picks the asset assigned to User A.The Inventory User pro...
hi, can someone help me to answer the following: What original costs are involved in purchasing an asset and putting it into use? (Choose three.)A. LeaseB. DeliveryC. Spare partsD. MaintenanceE. Storage I would say is: Lease, Delivery, and Maintenanc...
Hi experts, Not sure if anyone else having these issues and what is the best practice to resolve this issue. We have multiple Model ID's (135) for a specific hardware model, e.g. "iPhone 13 Pro Max (screen shot attached for reference). Would like to ...
Dear community, During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?A. The model name is missing from the hardware model record.B. The model number is missin...
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?A. Check for the Hardware Assets module in the application navigatorB. Check for the Hardware Asset Dashboard module in the application n...
Hi, can someone please help me to answer the following: Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)A. The hardware model cont...
