Hi All, I am creating transform map for the import to Hardware Asset table. I have one requirement .If imported model name matches with service now model name then create asset with same model and if imported model name does not match with service ...
From where and how Active install field in software installation table is populated.What are the business rules or client script or schedule jobs are responsible from it which table they all belong to and if there is a combination of one or more busi...
I'm looking to create fresh hardware asset records after wiping the asset table clean to essentially start from scratch. I've been testing a few options but none have been ideal. Best scenario would be the following:Uses existing CI records to genera...
There are times customers want to import their existing contracts for HAM & SAM (not entitlements). I don't seem to find a default import file. I know I can export all the fields to create a template, but not all the fields are needed. Just wonderin...
Can someone share practices of using HAM to store and track information regarding mobile devices? The device itself is pretty straightforward but I am not sure about sim card (the phone number) - how do you approach that? thanks,Robert
Hi,I am trying to use field styles to color the Number field on the incident form and in the list red when the 'reopen count' is greater than 0. Thank, Shir.
In hardware table, I can see a record exits and configuration item is assigned to that hardware ci which is a Linux server and when I open the same ci in cmdb Linux server table, for the same record I can’t see a asset assigned to this ci. Asset has...
Hello Team, I am getting this error when I select SAM group on alm_license form:Metric group "SAP" and license metric "named users" can only be used for SAP Named User software models. Please review the selected software model to ensure that the publ...
Hello togehter, For our asset management, we need to produce a monthly scheduled report of all assets that have changed location.The scheduled report should be an excel file listing all assets that are changed from a specific location to another spec...
Hello community members, We have requirement to re-classify our Assets from Asset Class/Table to Hardware. I know in CMDB changing classes, upscaling, downscaling is easy and straightforward, using Class Manager or List view. However on Asset level ...
I would like to use OTB flow available in HAM pro module. Action Take. Copy OTB Loaner Asset Request flow> configure Assignement Gropu in copied flow > Activate copied flow. Deactivate OTB Loaner Asset Request flow. Observation while testing. Still ...
Hi Community, I need urgent help on: I have requirement that I need to introduce new single text variable under service catalog, this single text variable should be visible only when certain categories (e.g - if I chose one purchase category single...
Hello Team, I have come across a field "Asset operation" on Purchase Order form. I checked but did not get any usage of that field in Docs.Please someone explain the usage of this field.Thank you
Hi,Can anyone list of all the roles that are available as part of the basic ITAM (from ITSM suite)
We have installed mid server on 2 VMs I am able to see them running from windows services however those are not showing up in ServiceNow instance
