All, Asking those who implemented or are implementing HAM right now - what are the most practical benefits of implementing HAM?ITSM already provides some sort of assets management obviously missing out some HAM features but I am wondering what the ar...
Hi All, When I was creating a services contract in ServiceNow I was faced with insufficient options. 1. In the Payment schedule field of the Financial Tab, there are entries for monthly, quarterly, etc but there is none for Adhoc services. 2. The Est...
Hi All, We have encountered an issue where Asset records are not being created from CI.We have verified model category (Windows Server). When we click on "Create Assets" from Model Category, we get the message "Job Submitted to create asset for the c...
Hello, I'd like to understand behaviour of ServiceNow after retirement of asset in CMDB. For decommssion purpose I executed API call to set status as 'Retired' operational status as 'Non-Operational'. Let's assumse from some reason I'd like to reuse...
HelloI would like to know how the entire HAM Flow process runs.Under what circumstances will Status become Retired?Will it automatically change? Do you still need to manually change it? Hardware Models -> hardware
Hi, I was going through the "Hardware Asset Management" on-demand course on Now Learning, and therein one of the labs, it asked to import an update set in order to bring "Retire Asset" UI action & "Retire Asset" workflow. Then I checked the demo ins...
Hello Developers,I've customized the transfer order line workflow when I have created a additional task. I'm getting this error just after I create a new transfer order line while exceuting.
HeyI need to create a button in the workspace menu. When the button is clicked, I need it to open a window with the creation of form support feedback(create a new record in the u_support feedback table) For example:
HI, I have a record producer form, this form is also on the portal. There is a field in the form called position of reference type,and I need to sort the values in this field according to the u_order field, the sorting of the values should be in the ...
Hello Team, My requirement is like this:Create a functionality to capture asset assignment history. This functionality will be developed to track asset assignment history on the user profile. On user form, a new related list will be created which cap...
Hello All! We have a requirement to set a custom date/time field on hardware models (category is computer), u_eol, to 4 years from the created date... I've tried a number of business scripts that I thought would work but haven't figured it out yet.Ca...
I have a customer who needs to change the asset tracking strategy for consumables so that assets are created. My question is related to the consumables that have already been used - is there anyway to convert these back and create an asset for them? ...
We have setup integration between ServiceNow and sg-Intune through service graph connection Microsoft Intune plugin. and in the robust transform map we did the required field mapping. Now I want to update existing computer devices if serial number ma...
I am working as a system & network administrator and using servicenow from around 2 years and wanted to move ahead in Servicenow Asset management role as I have hands-on practise on IT Hardware asset life cycle, reporting & dashboards, taskboards, in...
Hello community! We are trying to define our best practice processes for redeploying personal computer assets that have been returned by an exiting staff. Should the department that bought the PC hold on to it until the next new hire arrives, or s...