Hello I'm new to HAM and have to create a new software request/deployment flow. I could see that I can add software license to device (alm_entitlement_asset) or to user (alm_entitlement_user) Question: Which way should I go. What is the best practi...
Getting error message like "Assets excluded from license hardware asset feature". Any clue on how to fix this error message?
I'm trying to determine the best way to show swapped devices without have the HAM Pro swap feature. One way is to update the incident with the swapped device in the affected CI tab, then it would show both the affected device & swapped device. I woul...
This note from the documentation presents a question that I currently don have an answer for. If an Asset exists and has a reference to that ci (by sys_id), even if it is not associated on the CI recordAsset not created How can an asset have a refen...
Hello Friends, I am onboarding consumables in bulk. I am facing an issue :I am using a transform map to upload consumables to alm_asset table. This data includes PO number and PO Line Item number. The scenario is :1. I have one PO : PO2582. This PO h...
Wondering how to use OOB features to record in servicenow that the wrong assets were shipped and 'received'1 could create a ticket (Incident) that identified the make / model / serial number of assets that were received from the vendor that were not ...
We implemented HAM at the end of 2023 and are encountering an issue with our techs being able to update the assigned to, location, room, comments, etc. for an item. We find that we only have the option to grant someone the role of asset manager with...
I need to manage the repair or exchange of non-functional assets with a vendor through a Return Merchandise Authorization request and manage associated tasks through an automated workflow. How can I set up this process?
Hi,I tried to Update the Flow Designer Property - "Run As" to "System User" from "User who initiates the "Session" in an existing flow. I want to make this change because End user (with snc_internal role) is unable to access one particular field in w...
Now I need a popup window to pop up before submit and ask the user to fill in the fields, some of which are required to upload attachments, I use GlideModal to call the UI page, in the UI page, how should I write code so that the attachments can be u...
Hello,We only have the out-of-the-box version of HAM. We need the ability to mark consumables in a stock room as "reserved" for a project so that they are not used for other purposes. For example, we have 30 monitors in a Stock Room with a state of...
Hello All,I am struggling coming up with an interactive report that shows me the number of assets by Contract Lease End Date. I discovered a way to show this data but am unable to add a filter to show me only certain End Dates or Locations. We are ...
Hello everyone, I am attempting to do bulk imports for PO's that have a lot of assets on them. I got the import working and can link them to the PO but it is adding the assets and not deducting them or syncing them with what needs to be received. Any...
I recently started a job, the previous person already left. I am reviewing a Report previously built. I am very familiar with Reports, however I am unclear on this.Table: alm_assetThese two Conditions were added: (1) Configuration Item.Reporting c...
Hello Team or @Ankur Bawiskar @Community Alums @Dr Atul G- LNG or anyone of you please guide , To normalize the Software model we have Normalization Rule for SAMThe same way If I want to do normalization for HAM how can we achieve it for example If ...
