HAM- Standard Hardware Request Flow
Hello,Can anyone please let me know the flow for Standard Hardware Request from Requesting to Closing it. (Each Step)Any quick help is much appreciated.Thanks,Pranita Bahuguni
Forum Posts
MISSING_MATCHING_ATTRIBUTES
HiWhen running the ‘Test and Rollback Integration Results’ on the ‘SG-SCCM Computer OU’ using IntegrationHub ETL, the following warning is displayed many times… Identification Reconciliation Engine(IRE) detailed summary: {"sn_sccm_integrate_sccm_20...
Resolved! Reassign asset?
Another newbie question. Thank you for the help if you know the answer! User A submits an incident. Tech lists the CI action as Update/Repair, and puts in an RMA thru the Service Catalog. Tech picks the asset assigned to User A.The Inventory User pro...
Resolved! Costs in use when purchasing an asset
hi, can someone help me to answer the following: What original costs are involved in purchasing an asset and putting it into use? (Choose three.)A. LeaseB. DeliveryC. Spare partsD. MaintenanceE. Storage I would say is: Lease, Delivery, and Maintenanc...
Duplicate Hardware Models & Normalization
Hi experts, Not sure if anyone else having these issues and what is the best practice to resolve this issue. We have multiple Model ID's (135) for a specific hardware model, e.g. "iPhone 13 Pro Max (screen shot attached for reference). Would like to ...
Partially Normalized in HAM under which conditions
Dear community, During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?A. The model name is missing from the hardware model record.B. The model number is missin...
HAM installation check question
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?A. Check for the Hardware Assets module in the application navigatorB. Check for the Hardware Asset Dashboard module in the application n...
Potential causes of Match Not Found
Hi, can someone please help me to answer the following: Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)A. The hardware model cont...
Procure button on sourcing request greyed out
Need help understanding when the 'Procurement' button on 'Sourcing Request' enabled. For Consumable Product models, the procurement button is disabled on sourcing request. Verified that the catalog item has a valid product model and product model has...
Resolved! Please help me in deleting millions of records from the asset table
Hi team,I made an error in my daily running scheduled script such that it ran continuously. The scheduled script ran recursively and now we are left with 10,96,41,285 records in it. Deleting even ten thousand record is taking around 15 minutes. Can s...
Module activation and running Field Service Management (FSM)
Hi, can somebody help me to answer the following question providing the reasons: When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, ch...
HAM Migration
Hello, any guidance on the following question? What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?A. cmdb_model_categoryB. alm_hardwareC. No migration is requiredD. alm_asset Thanks.
How to stop the email notification for the user from flow designer
How to stop the email notification for the user from flow designer Ex:- If in users profile is marked for not receiving notifications we should not send notifications.
Horizontal Probe Discovery Error
I am trying to run a quick discovery and all of my fails are with HorizontalDiscoveryProbe. At first, I received the error "Sensor error when processing Horizontal Pattern: No sensors defined --" --- now I am receiving "Identifier: validation error: ...
