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servicenow Duplicate CI

We have received few switches last year in Pune & same time we have onboarded the same in HAM but last week network team started installation of those switches. Now in HAM we can see additional asset with same serial number is added by Mid Server, ca...

Export maximum threshold

HiExcel Format (.xlsx)What is the maximum threshold that can be filled in, and is there a clear maximum limit?System Properties > Import Export 

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ddd by Tera Contributor
  • 1103 Views
  • 6 replies
  • 0 helpfuls

Resolved! IS coding required for servicenow asset management.

I am working as a system & network administrator and using servicenow from around 2 years and wanted to move ahead in Servicenow Asset management role as I have hands-on practise on IT Hardware asset life cycle, reporting & dashboards, taskboards, in...

Resolved! Integration Hub ETL hangs loading

I have been searching through community and support articles. Was hoping to avoid creating a case, but I am stuck.  I cannot get IntegrationHub ETL to load in production.  It just hangs on loading with a spinning wheel.  I have let it for for more th...

Karen Warren by Tera Contributor
  • 1716 Views
  • 2 replies
  • 2 helpfuls

Hardware Normalization

Can we have partially normalized models in hardware model libraries table in ServiceNow?There is a model number 20P54UP#ABA  in sn_hamp_hw_product_model table and the status is active.When I try and create a model in the Hardware model table with the...

Soumita3 by Tera Expert
  • 732 Views
  • 1 replies
  • 1 helpfuls

Resolved! Serial number as unique in Hardware table

Serial number in hardware table is unique (could not create the asset with same number) but the unique check box is unticked. I am trying to configure the same in my development instance, anyone have the idea, how OOB serial number is configured. 

Khushi_ by Tera Contributor
  • 1865 Views
  • 2 replies
  • 1 helpfuls

how depreciation date will update in HW assets

 How depreciation value will calculate and how the depreciation date will get update , i want to know the logic or calculate on how the depreciation will calculate   

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Royal1 by Tera Contributor
  • 1158 Views
  • 3 replies
  • 0 helpfuls

notification

How do I make the following condition within a notification: all notifications that need to be: sent to supporters will be sent to the supporter himself (Assigned to), unless the field is empty and then it must be sent to the entire group (Assignment...

Hardware source asset

 Dear Experts,  I need your Help. I am trying to deploy assets that have been sourced and ready to deploy.      The Asset ready to depoly  But under the task I am not Variable stays empty.   Please help.  Thank you    

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condition for the notification

Hey. I need to build a condition for the notification so that an email will be sent only when the additional comments are changed by the assigned to. I have tried this code but it  didnt work: can someone fix it for me please  

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Mid server in PDI

Dear Team I am very new to ServiceNow. I have created a PDI to test out the discovery, the plugin for discovery is activated.But i dont see way to navigate to MID server app to configure my MID server VM, what and how do i need to install to get that...

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