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Hi Team I am working on Hardware Asset Management (HAM) in ServiceNow.
Requirement:
When the State field in the alm_hardware table is changed to “In Use”, the custom field u_installed_by should be automatically populated Thanks and Regards Bharath
Is the 'u_installed_by ' a reference field to sys_user? Who/what are you trying to populate that custom field with the user assigned to the asset, the user updating the record, or something else?
es, u_installed_by is a reference field to sys_user.
The requirement is to auto-populate u_installed_by with the value from the Assigned to field when the State of the asset changes to “In Use”. Regards Bharath
In that case you could probably use a simple business rule to populate the field like pictured below. I'd probably recommend a BR over a Client Script/UI Action, as discovery sources might cause the assigned to field to be updated.
