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Hardware Product Model

Funmi Adewoyin
Tera Contributor

54m ago - last edited 49m ago

I am about to create a new hardware model for our Dell laptops. And the Manufacturer Dell Inc. is no longer and option, but there is a Dell Products, LP. Wondering if this is the same or if you can help me determine if its Dell changing their name that ServiceNow will now recognize.

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Hanna_G
Kilo Sage

9m ago

Hi @Funmi Adewoyin 

This usually derives from the companies table on your own instance. It could be that someone has updated the company record for Dell. Or one of your discovery sources has done this. 
If you navigate to the record and check the history it should show the changes and by whom. Once you figure out the why/what you can figure out your approach - ie create a new record, remove the old record, rename the records, update the Data Normalisation rules etc. 

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