Hardware Product Models for same model id

[Megha12]

HI, Can anyone please help me with a product model related query? We have a requirement to configure 2 different catalog items for 2 flavors of the same laptop. I can see only one HW model for that laptop in ServiceNow content library. How do we proceed with creating 2 different catalog items, 2 different product models for different flavors/ variations of same laptop with same model id? 

[Maik Skoddow]

Hi @Megha12 

it depends on the differences between the "2 flavors" of the same laptop. If the difference is only about something like memory size or additional features like a card reader, then you handle as follows:

• Create two separate catalog items, both referencing the same hardware model, but differentiate the "flavors" using catalog item variables (e.g., RAM size, storage, additional features).
• Each catalog item can present a different default configuration or set of options, even if they reference the same underlying model.
• You can use variables or variable sets to capture the specific flavor/variation the user is requesting. This is a common best practice to avoid unnecessary model duplication and keeps asset tracking clean.

Maik

[Paulo Andrielli]

Hi @Maik Skoddow ,

When you say to create variables, will be in a custom table, referencing those values (memory, disk...) to the model?

[Megha12]

Thanks @Maik Skoddow! That helps. The price for our laptops differ too. How do we handle that at the product model level? Also, how will we ensure that our assets get linked to the correct flavor (and price) of the model while loading data? Also, how will we ensure that we consume the correct model while sourcing?