How the auto resolve case functionality works for customer service cases OOTB in servicenow

[SD_Chandan]

Hi @mounikanarr ,

https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-serv...
https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-serv...