Dear community, During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?A. The model name is missing from the hardware model record.B. The model number is missin...
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?A. Check for the Hardware Assets module in the application navigatorB. Check for the Hardware Asset Dashboard module in the application n...
Hi, can someone please help me to answer the following: Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)A. The hardware model cont...
Need help understanding when the 'Procurement' button on 'Sourcing Request' enabled. For Consumable Product models, the procurement button is disabled on sourcing request. Verified that the catalog item has a valid product model and product model has...
Hi team,I made an error in my daily running scheduled script such that it ran continuously. The scheduled script ran recursively and now we are left with 10,96,41,285 records in it. Deleting even ten thousand record is taking around 15 minutes. Can s...
Hi, can somebody help me to answer the following question providing the reasons: When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, ch...
Hello, any guidance on the following question? What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?A. cmdb_model_categoryB. alm_hardwareC. No migration is requiredD. alm_asset Thanks.
I am trying to run a quick discovery and all of my fails are with HorizontalDiscoveryProbe. At first, I received the error "Sensor error when processing Horizontal Pattern: No sensors defined --" --- now I am receiving "Identifier: validation error: ...
I am new to HAM. One of my requirements is to exclude two hardware models from the Content Service after opt-in to the Content Service for all hardware models Can anyone guide me this process?
Is there a way to use the IPhone to directly update assets via the mobile app for asset management without having HAM Pro. Currently using spreadsheet with USB scanner and was hoping there was a way to directly update without having HAM Pro yet.
Hello Team, I have one field "last barcode scanned date" its updating the date. but not getting which script has been used to update the date on this field.If I have to find any script on this, how to find it. Please suggest me.
Our Asset team is attempting to change the status of some hardware assets from “pending disposal” to “disposed”. We have made several attempts in test and none have worked. Need to confirm which table we should be using and what might be blocking u...
We are using catalog items to manage the asset state/substate throughout the asset's lifecycle. When it comes to Terminations, we create tasks for technicians to retrieve the user's computer. Upon closure, the asset in the alm_hardware table gets mar...
Hi HAM forum members.Perhaps I am not in the correct forum and when this is the case: guide me towards the correct one!Probably anyone of you can help me (and others) regarding topics around Hardware Product Models and how they are used. As these Pro...