Hello community! We are trying to define our best practice processes for redeploying personal computer assets that have been returned by an exiting staff. Should the department that bought the PC hold on to it until the next new hire arrives, or s...
I have been searching through community and support articles. Was hoping to avoid creating a case, but I am stuck. I cannot get IntegrationHub ETL to load in production. It just hangs on loading with a spinning wheel. I have let it for for more th...
Can we have partially normalized models in hardware model libraries table in ServiceNow?There is a model number 20P54UP#ABA in sn_hamp_hw_product_model table and the status is active.When I try and create a model in the Hardware model table with the...
Serial number in hardware table is unique (could not create the asset with same number) but the unique check box is unticked. I am trying to configure the same in my development instance, anyone have the idea, how OOB serial number is configured.
How depreciation value will calculate and how the depreciation date will get update , i want to know the logic or calculate on how the depreciation will calculate
Hello,We recently configured the SCCM Service Graph Connector and are running in to two issues with data being change when the import completes.Both the model name and assigned to fields are being overwritten with what is in SCCM instead of the model...
How can I move a model from one class to another?Background: A colleague created "Special purpose" in the Asset Class alm_hardware and the parent_category "Company". He made a mistake here from my point of view. The "Special purpose" container is bas...
Hello Team, I have a question regarding passing dynamic parameters in a REST Message, specifically when pulling information from Azure Intune. The issue is that the Microsoft graph URI contains spaces, and when trying to use it in ServiceNow, the spa...
I created a custom table with Extends table - Asset and a role -test_asset then, created Table.None write ACL with a custom role - test_asset, but non-admin users with role - test_asset are able to edit the custom fields that I added. Any idea or sug...
Hi All, I need inputs on mobile barcode scanning capability in mobile application. As per my understanding HAM Pro module provides asset scan/create capability in Agent mobile application and NOW mobile application. I want to confirm if ServiceNow ha...
We've set the Location field for our users to be the building they are located in. This poses a problem when we are bringing on HAM because it appears Location of user needs to tie to location of warehouse for the sourcing task to work to find availa...
Morning All,I've had a requirement from our Senior Managers to generate a report in ServiceNow showing data relating to warranty expiration.Specifically, the report should initially group assets by Warranty Expired vs Warranty not ExpiredClass is Har...
Hi, all! After I enabled the EAM, some extra columns were added to the asset table.Some column names are very similar. I picked up some examples. Disposal date(disposal_date)Disposal date(sn_itam_common_disposal_date) Disposal order number(disposal_o...
Hi Folks, I recently had cases where duplicate computer records get created in ServiceNow's HAM module and investigated the cause to be Microsoft's Auto-Pilot. Microsoft Auto-Pilot has the unique asset identifier set to the computer serial number wh...
Hi All,Facing issue with the following, please suggest. Business requirement -1. Once a transfer order is placed using 'Hardware asset refresh order', a parallel approval should trigger.2. If the approval is approved, 'Assignment group' should be aut...
