Incident record is not opened.

[vinod6]

A particular incident is not opening. It keeps loading continuously and then times out due to a huge amount of data. The incident record has an unusually large number of journal entries (comments and work notes). I have cleared the browser cache and history and also tried using different browsers, but it still does not open. I also used the “Cancel My Transaction” option, but the issue persists. Could you please provide a solution for this.
Thanks! 

[Dan O Connor]

How big is the incident that it is causing browsers to crash 😄 

There are solutions to this, but not sure it is something I would want to do in a Production instance. 

The cleanest way may be to simply re-create the Incident into a new one, notifying the caller/requestor of the updated incident, and put the latest/summary analysis in there. 

When everyone is happy I would then look to close the problematic Incident from a list view. 

I'd then probably do a bit of a review, or raise a Problem record, as to how an Incident evolved this way to the point its crashing. I've never seen that before 😄