Asset Actions (Update/Repair) not triggering from Affected CI related list in Incident
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 hours ago
We are facing an issue with Asset Actions (Update/Repair) when triggered from the Affected CI related list in Incident.
When selecting an action (Update/ Repair) from the related list and saving the record, no processing is triggered—there are no errors, logs, or visible changes. The action value updates, but the expected backend logic like changing the state of CI/asset is not executing.
But the swap and retire asset actions are working.
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 hours ago
Hi @FemyM ,
You please Repair the plugin:
Hardware Asset Management Professional plugin (com.sn_hamp)
and try
Somewhere configuration got broken it seems.
