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Asset Actions (Update/Repair) not triggering from Affected CI related list in Incident

FemyM
Tera Contributor

We are facing an issue with Asset Actions (Update/Repair) when triggered from the Affected CI related list in Incident.

When selecting an action (Update/ Repair) from the related list and saving the record, no processing is triggered—there are no errors, logs, or visible changes. The action value updates, but the expected backend logic like changing the state of CI/asset is not executing.
But the swap and retire asset actions are working.

1 REPLY 1

Tanushree Maiti
Tera Sage

Hi @FemyM ,

 

You please Repair the plugin:

 

Hardware Asset Management Professional plugin (com.sn_hamp)

and try 

 

Somewhere configuration got broken it seems.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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