I created a custom table with Extends table - Asset and a role -test_asset then, created Table.None write ACL with a custom role - test_asset, but non-admin users with role - test_asset are able to edit the custom fields that I added. Any idea or sug...
Hi,My team and I are looking to clean up the configuration classes within our CMDB. I am looking for direction on the best way to approach this initiative. What is the best way to identify empty or irrelevant configuration classes and begin to consol...
OK - I am seeing a lot of assets that have the attribute "assigned to" as "empty". My goal is to ensure all endpoint assets(laptops/desktops) are assigned to an employee. I am seeing about 10% that are unassigned. From what I have read ServiceNOW pr...
HI, This is the code I have written.What should I add so that once the response email opens it will autopopulate the email address of the sender.
Hi All, I need inputs on mobile barcode scanning capability in mobile application. As per my understanding HAM Pro module provides asset scan/create capability in Agent mobile application and NOW mobile application. I want to confirm if ServiceNow ha...
We've set the Location field for our users to be the building they are located in. This poses a problem when we are bringing on HAM because it appears Location of user needs to tie to location of warehouse for the sourcing task to work to find availa...
All,I am testing the asset swap action on the incident and it does not do anything. I've checked recommendations for similar issues and all are met. I am testing that on Lab instance.The original CI keeps being assigned to the original user.The CI us...
Hey. How can I hide the selection list of the service offer field, the intention is not to hide the entire field from the form, I want the field to still appear in the form, but as soon as I click on the magnifying glass on the right, The selection l...
Hi.How do I hide the selection list of the service offering field, in the dictionary tab of that field?the selection list will only appear if the service field is filled.try to add to the existing condition: Thank Shir
Hi All, I have created one reference field in a catalog form which refers to the u_laboratory_id table, and in a dev instance when I check in service portal values are displaying correctly and later I have moved the update set into test instance but...
We currently have JAMf connected to our TEST instance and the "Company" value from JAMf is not being displayed in ServiceNow. The "Company" column was manually created and populated in JAMf and when kicking off test imports we are not seeing the "Com...
We are managing over 3000 cellular lines with each one tied to a hardware device over three cellular carriers.. Looking to see how others manage the lines of service and hardware without purchasing HAM/SAM pro, from out of box Service Now aspect.
Morning All,I've had a requirement from our Senior Managers to generate a report in ServiceNow showing data relating to warranty expiration.Specifically, the report should initially group assets by Warranty Expired vs Warranty not ExpiredClass is Har...
Hi, all! After I enabled the EAM, some extra columns were added to the asset table.Some column names are very similar. I picked up some examples. Disposal date(disposal_date)Disposal date(sn_itam_common_disposal_date) Disposal order number(disposal_o...
Hi.In the incident form,if the "service" field is empty, should be filled in automatically when the "service offer" field is filled. If the "service" field is full - do not update it.The value to be filled in the "service" field is the value in the "...
