Hi every one, In the cmdb_model where you get to choice Product Model /Hardware Model to create the CI. I am seeing there Duplicates of Hardware and Product Model. In the Image below, you can see what i am on about. There is something called Edit Int...
I have to scan the QR code on assets, including Asset Tag and Serial Number via the Agent Mobile App.In OOTB, when I scan assets while purchase order case, it has separate scanning for Asset Tag and Serial.How can I achieve the Asset Tag and serial n...
Hi Experts, I would like to understand what should be the ideal way to get Useful Life updated in Models. Since the Asset refresh uses the "Eligible for refresh" and "Useful life" field values, I want expert comments on the usage of this particular f...
We have a requirement to show a report of All assets which are in status "In Use" but are past the "End of Life" date from the content library of the corresponding model. We have created a database view between the asset table and the hardware model...
I think HAM Pro is licensed by the number of "CI" and not by number of user. but I wonder if the "ham_admin" - user role for HAM admin - user may be a fufiller type. because I couldn't find it in the subscription user table. Do we need fufiller use...
Hello everyone!Our company is in the process of migrating our mobile device management solution from Airwatch to Intune. We have already integrated with Intune and the data coming over is correct, but we are having an issue regarding the relationship...
For SCCM discovery data - it is populated on the CI table. I want the "assign to" to reflect the discovery data in the CI and hardware table.Is there a way to automate state from "in transit" to "in use" and populate the "assign to" in both table whe...
Hi all,I would like to know what is exactly a facility asset and how do you use it? By the name it seem that it can be a building or office space that can be considered an asset, but since it is a child of the Asset table and it inherits all its fiel...
I was recently asked this question by a member of Leadership and I have done searches but cannot find an answer: "can we assign a “criticality” to an asset within HAM? And have that also flow into the CMDB for use by other features" Thanks
Hello All, We have a requirement in HAM task. There is a choice field 'A' in 'sys_user' table. So if the requested for's 'A' field is 'Yes' then in the HAM task there is a choice field which will show an extra choice option. I have created a Display ...
I am wondering how others approach Mobile Device management, and if they are classified under the Hardware asset class (default option) or if a new asset class would be recommended for Mobile devices? We currently have a Mobile Device model category ...
Hi All, We have SCCM integration which is currently populating the records in Hardware asset table, now we are planning to upload all our asset data which are manually maintained in excel sheets. But the problem is SCCM data may show just the last us...
The introduction of the document is too vague to understand the specific usage of compatible model and substitute model.I hope to receive your help.
Hello, I am new to Hardware Asset Management , can anyone guide me with any one appropriate use case of Advanced Shipment Notification ? Much appreciated for your answer. Thanks,Kaustubh
Hi All, Currently, the display name in asset_hardware table shows as 'Asset tag - Model', my requirement is to change it to 'Serial Number - Model'.Please suggest some solution. Thanks
