IT Assets in the Hardware Database
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07-15-2025 06:35 AM
Hi
What is the correct OOB business rule for updating assets & CI in service now
For example
Asset is scanned into the Stockroom - Asset State is Stock Room - should the CI auto change to Non Operational ?
Asset is then taken out of stockroom - assigned to User - Asset goes into In Use - again should the CI Auto change to Operational
Asset is Retired - again should the CI auto change to Retired
Or is the OOB rule that its the feed from the CI that changes the Asset State ?
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