IT Assets in the Hardware Database

michelle kirk
Kilo Guru

Hi

 

What is the correct OOB business rule for updating assets & CI in service now 

 

For example

Asset is scanned into the Stockroom - Asset State is Stock Room - should the CI auto change to Non Operational ?

 

Asset is then taken out of stockroom - assigned to User  - Asset goes into In Use - again should the CI Auto change to Operational 

 

Asset is Retired  - again should the CI auto change to Retired

 

Or is the OOB rule that its the feed from the CI that changes the Asset State ?

 

 

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