MAC Adress in "capture asset tags" dialog box

[danielrueckert]

According to the official documentation for the Zurich release, the MAC address can be displayed in the "capture asset tags" dialog box as part of a purchase order.

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/procurement/task/t_Re...

The instance I am currently using is already on the Zürich release, and HAM Pro is installed. However, I do not have the option to enter the MAC address in the dialog box mentioned.

However, I haven't been able to locate a suitable option for customizing or editing this dialog box. I would appreciate any insights or recommendations.

One more question about the dialog box. In a demo instance, it is mandatory to enter a serial number. This is not the case in a customer instance. However, even there, if I create an asset manually, the serial number is not mandatory. Are these two things related, and where can I control this?

[Kieran Anson · Accepted solution]

Hi,

The MAC address field is only displayed if Enterprise Asset Management (com.sn_ent) is installed, and the model class is an enterprise asset model class.

The field is conditional, and based on the script include POReceiveManager.getPOItemsWithParams returning 'is_mac_supported_model' as true. You can see on line 176 the IF condition which qualifies whether to show the mac field. 

[danielrueckert]

Thanks @Kieran Anson , that helped me. Unfortunately, the ServiceNow documentation is a little misleading. I understand the sentence “If you have activated the Enterprise Asset Management or OT Asset Management application, then the MAC address field is also displayed” to mean that the MAC address is displayed in HAM Pro as well as EAM and OTAM.

Unfortunately, this can only be done via customizing.

[Kieran Anson]

I agree it's misleading, I'd recommend using the feedback option to have the wording updated.