Need suggestions to create a custom UI Related List action in Workspace

[Rajsekhar Dusi]

Hi All,

We are working on a use case in ServiceNow Asset Management Workspace and wanted to check if anyone has implemented something similar.

Use Case:

• We have a Related List UI Action button in Workspace on the Requested Item (RITM) table.

• When a user clicks this button, we want to:

  1. Capture the list of serial numbers of the assets that will be part of the request.

  2. Capture additional information for custom fields.

  3. Populate that information back into the related tasks.

Current Approach:
We’ve implemented this using nested GlideModal (g_modal) dialog boxes and multiple GlideAjax calls.

Idea to Explore:
We’re considering an approach where:

• On button click, a form is displayed to the user.

• The form captures all required information in one go.

• On submit, the information is saved back to multiple related records.

Has anyone worked on a similar solution in Workspace?

• Any insights, patterns, or best practices would be greatly appreciated.

• Also open to suggestions for improving our current approach.

Thanks in advance!

[Mark Manders]

You could create a modal to get the information you need, but what are you going to do with that info? Is it going to be copied to every related record, or are related records created, based on that information?

Have you considered looking at playbooks? You can gather a lot of info in them and even add (sub)flows that can use this info.