Need process documentation on Disposal Orders in HAM

Kokila Vani
Tera Contributor

‎02-26-2026 02:29 AM

Hi everyone,

 

I’m looking for an end‑to‑end real‑time Hardware Asset Management (HAM) Asset Disposal process that organizations follow in actual business operations. I’m aware of the generic disposal workflow available in ServiceNow’s HAM documentation, but I need a more practical, business-oriented process that includes real-world steps, controls, approvals, and best practices.

 

 

 

Thanks,

Vani

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Tanushree Maiti
Kilo Patron

‎02-26-2026 02:46 AM

Hi @Kokila Vani ,

For SN documentation on Disposal order , refer this

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/hardware-asset-management-f...

 

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/it-asset-management-events/...

 

https://www.servicenow.com/docs/r/it-asset-management/hardware-asset-management/create-disposal-orde...

https://www.servicenow.com/docs/r/it-asset-management/hardware-asset-management/hardware-disposal-st...

 

For Practical experience, Refer these videos.

https://www.youtube.com/watch?v=AhdNAaup2j0

https://www.youtube.com/watch?v=cLKSLYMLDcg

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
How to Generate a Disposal Order
How to Generate a Disposal Order
servicenow.com/community/s/cgfwn76974/attachmen...
In this video, you'll get insights into disposal orders and witness a demonstration on how to move individual and pallet assets from "In Stock" to "Retired Disposed".
Disposal Orders for Hardware Asset Management in ServiceNow
Disposal Orders for Hardware Asset Management in ServiceNow
servicenow.com/docs/r/it-asset-management/hardw...
Conner McKee, Service Delivery Manager at GlideFast, gives a demo on Disposal Orders for Hardware Asset Management (HAM) in ServiceNow. ___________________________________________________________________ GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional
How to Generate a Disposal Order
How to Generate a Disposal Order
youtube.com/watch?v=AhdNAaup2j0
In this video, you'll get insights into disposal orders and witness a demonstration on how to move individual and pallet assets from "In Stock" to "Retired Disposed".
Disposal Orders for Hardware Asset Management in ServiceNow
Disposal Orders for Hardware Asset Management in ServiceNow
youtube.com/watch?v=cLKSLYMLDcg
Conner McKee, Service Delivery Manager at GlideFast, gives a demo on Disposal Orders for Hardware Asset Management (HAM) in ServiceNow. ___________________________________________________________________ GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional
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