Need process documentation on Disposal Orders in HAM

[Kokila Vani]

Hi everyone,

I’m looking for an end‑to‑end real‑time Hardware Asset Management (HAM) Asset Disposal process that organizations follow in actual business operations. I’m aware of the generic disposal workflow available in ServiceNow’s HAM documentation, but I need a more practical, business-oriented process that includes real-world steps, controls, approvals, and best practices.

Thanks,

Vani

[Tanushree Maiti]

Hi @Kokila Vani ,

For SN documentation on Disposal order , refer this

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/hardware-asset-management-f...

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/it-asset-management-events/...

https://www.servicenow.com/docs/r/it-asset-management/hardware-asset-management/create-disposal-orde...

https://www.servicenow.com/docs/r/it-asset-management/hardware-asset-management/hardware-disposal-st...

For Practical experience, Refer these videos.

https://www.youtube.com/watch?v=AhdNAaup2j0

https://www.youtube.com/watch?v=cLKSLYMLDcg