Need to implement asset management in service now
Hi All, We need to install HAM and SAM in my project. I don't know about the implementation. Please help me on this. Thanks & Regards,Aditya
Forum Posts
Resolved! How do we define the following substates in ServiceNow?
Reference: Set asset states and substates (servicenow.com) (for Utah release) Hi Folks, I would like to clear this clout in my mind that is quite confusing in terms of definition and bring the definitions from ServiceNow to my company for implementat...
Why does serial number on CI and Asset records gets deleted when CI is set to "Retired"?
Hello experts!We want to know why does serial number on CI and Asset records gets deleted when CI is set to "Retired"?What is the process of retiring CI? Your time is appreciated!Thank you!
Resolved! How to remove "Invalid Insert" message on alm_hardware table?
Hello,We have a requirement to remove "Invalid Insert" message when a record is being inserted on alm_hardware table, i.e., currently if we duplicate an asset tag or an asset serial number that is in another asset record ServiceNow throws an "inval...
Hardware Asset Management: How to get the asset count?
Hello team, We have various computer assets in our ServiceNow instance. There are 3 models which are normalized to single product/model using the HAMPro plugin by ServiceNow. So, we need to know the exact count based on the normalized model, how am ...
"New" state of hardware product models after normalization
Hello Team, I am performing HAM normalization. Plugins installed, content library activated and scheduled job was run manually as "Execute Now". Then I configured "Normalization Status" field on list view. Few of the hardware product models showed th...
Change asset state from 'in stock' to 'in use' when related request item (ritm) is closed
After a requested item is closed the asset linked to the item remains 'in stock' with a sub-state of 'reserved'. After that agent have to manually change the state to 'in use'.Is it possible to change the state to in use automatically when the relate...
Can we update model category to not create asset?
Hello Experts,I have a request to remove all mobile model category records from asset table. We want to manage mobile tablet, mobile phone, and mobile device (model category) records in CMDB only. I know to set "Asset Tracking strategy" on each model...
HAM- Standard Hardware Request Flow
Hello,Can anyone please let me know the flow for Standard Hardware Request from Requesting to Closing it. (Each Step)Any quick help is much appreciated.Thanks,Pranita Bahuguni
MISSING_MATCHING_ATTRIBUTES
HiWhen running the ‘Test and Rollback Integration Results’ on the ‘SG-SCCM Computer OU’ using IntegrationHub ETL, the following warning is displayed many times… Identification Reconciliation Engine(IRE) detailed summary: {"sn_sccm_integrate_sccm_20...
Resolved! Reassign asset?
Another newbie question. Thank you for the help if you know the answer! User A submits an incident. Tech lists the CI action as Update/Repair, and puts in an RMA thru the Service Catalog. Tech picks the asset assigned to User A.The Inventory User pro...
Resolved! Costs in use when purchasing an asset
hi, can someone help me to answer the following: What original costs are involved in purchasing an asset and putting it into use? (Choose three.)A. LeaseB. DeliveryC. Spare partsD. MaintenanceE. Storage I would say is: Lease, Delivery, and Maintenanc...
Duplicate Hardware Models & Normalization
Hi experts, Not sure if anyone else having these issues and what is the best practice to resolve this issue. We have multiple Model ID's (135) for a specific hardware model, e.g. "iPhone 13 Pro Max (screen shot attached for reference). Would like to ...
Partially Normalized in HAM under which conditions
Dear community, During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?A. The model name is missing from the hardware model record.B. The model number is missin...
HAM installation check question
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?A. Check for the Hardware Assets module in the application navigatorB. Check for the Hardware Asset Dashboard module in the application n...
