Our Asset team is attempting to change the status of some hardware assets from “pending disposal” to “disposed”. We have made several attempts in test and none have worked. Need to confirm which table we should be using and what might be blocking u...
We are using catalog items to manage the asset state/substate throughout the asset's lifecycle. When it comes to Terminations, we create tasks for technicians to retrieve the user's computer. Upon closure, the asset in the alm_hardware table gets mar...
Hi HAM forum members.Perhaps I am not in the correct forum and when this is the case: guide me towards the correct one!Probably anyone of you can help me (and others) regarding topics around Hardware Product Models and how they are used. As these Pro...
hello,We have added few columns at table alm_hardware.When we try to create a condition at flow designer making reference to this table, the columns created does not appear available.any idea what do we have to do to make custom fields available at f...
When trying to receive a purchase order the error message "Asset receiving failed for some records" continues to appear. Any thoughts or experiences with this error would be appreciated.
My client is using San Diego and I'm trying to find the retire asset workflow for them to review and hopefully use, instead of creating a custom workflow. I don't believe this is part of HAM Pro.I had the SA look and we don't see the workflow in thei...
Hello Experts, I was trying to install the HAM plugin from the ServiceNow store, I have used different IDs to log in, but again it is showing to log in with a different ServiceNow ID, why? Thanks,Bhumika
In the Hardware Asset Management application, out of the box, do the 'Assigned' and 'Installed' date fields on the asset form auto-populate when you change the state from In Stock to In Use?
Hello everyone, We currently don't have Hardware Asset Mgmt, we only have Asset Management (com.snc.asset_management). Few months ago, we imported some computers into the Asset table (alm_hardware) without knowing that one system property should be e...
HI Team, I want to know about 'Asset Function' Filed in alm_asset table and the functionality and how the value will populate in that field? Thanks,Gan
Hi Team, while configuring Data source in SCCM with discovery I am getting below error. can someone help me on this? Mid Server Reported Error: java.sql.SQLException: com.microsoft.sqlserver.jdbc.SQLServerException: Login failed. The login is from a...
Hi Folks, We have a unique use case, where some hardware assets are not going to be assigned to a specific user, but rather, a specific location. For instance a shared laboratory device, or a printer that resides in a shared cubicle. What is the bes...
Hi, How to send notification when user delete the record on alm_transfer_order table and in message body who deleted the record need to mention.Please help me.
How have you set up Hardware Asset Management? I can't seem to find the documentation I need, which tells me we may be taking the wrong approach. To start with, I've granted the following roles to our Helpdesk Manager, who will be managing Asset Man...
Should Virtual devices be listed as both an asset and a CI? Is there any impact on SAM if this doesn't happen and they are only listed as a CI?
