Need to implement asset management in service now

[Aditya253]

Hi All,

We need to install HAM and SAM in my project. I don't know about the implementation. Please help me on this.

Thanks & Regards,

Aditya 

[Anand Shukla]

Hi,

You need to Install the plugin for both and Using the Guided setup you can start your implementation.

You can follow below links:

Exploring Hardware Asset Management (servicenow.com)

Software Asset Management (servicenow.com)

Mark this HELPFUL and CORRECT .

Regards

Anand

[Riya Verma]

 Hi @Aditya253 ,

Hope you are doing great.

1. HAM Implementation:

   • Define the Hardware Asset Management process: Identify the key stages, such as asset request, procurement, deployment, maintenance, and retirement.
   • Create a custom table in ServiceNow to store hardware asset information. Include relevant fields such as asset type, serial number, purchase date, warranty information, and assigned user.
   • Develop a user-friendly form in ServiceNow to capture hardware asset details during the asset request process.
   • Configure workflows and approvals to streamline the asset request and procurement process.
   • Integrate with external systems or discovery tools to automate the population of hardware asset data.
   • Implement periodic audits to ensure data accuracy and reconcile discrepancies.
   • Provide a dashboard or reports for stakeholders to track hardware asset inventory, usage, and maintenance.

2. SAM Implementation:

   • Define the Software Asset Management process: Determine the stages, such as software request, approval, deployment, license tracking, usage monitoring, and license compliance.
   • Configure the ServiceNow Software Asset Management module to manage software licenses, entitlements, and contracts.
   • Create a software catalog in ServiceNow to list approved software titles and versions available for request.
   • Enable request workflows and approvals for software installation or license procurement.
   • Implement software usage monitoring mechanisms, such as inventory scans or usage metering, to track license compliance.
   • Integrate with software asset discovery tools or license management systems to automatically populate software asset data.
   • Generate reports or dashboards to provide insights into software license compliance, usage trends, and cost optimization opportunities.

You can go through below videos :

https://www.youtube.com/watch?v=7S9oDHGFUwE

https://www.youtube.com/watch?v=fV2RsDvICU0

[Aditya253]

Thank you so much Riya

[Ashok Sasidhara]

Please note that there is an inaccurate point in the response above. Custom table is NOT needed for storing asset information. Out of the box tables like alm_asset and it's child tables (alm_hardware, alm_facility etc.) are available in the base ServiceNow instance itself which are used for storing & managing asset data. 

Also for HAM, it is very important to get detailed inputs about scoping, current processes & tools used etc. for proper implementation. So I would suggest to get HAM related artifacts from https://nowlearning.servicenow.com/nowcreate and understand all the key aspects before discussing with customer.

Some of the key points to keep in mind are:

1. Understand how they are managing hardware assets currently and where they are storing the data. You should gather detailed information on current state of key lifecycle processes like standard hardware request management, non-standard requests, asset procurement & transfers, loaner assets, lost & stolen assets, asset maintenance & repair, asset refresh, asset retirement & disposal, contract management etc.

2. ServiceNow HAM pro has OOB lifecycle flows for most of the key processes. It is important to demo them to the customer and then discuss to understand what customizations are needed to suit their requirements. Encourage them to align with the OOB flows as much as possible. 

3. Discuss about how to gather and set up important data like contracts, model categories, models, stockrooms, stock rules etc.

4. CMDB and asset sync requirements should be discussed. Following URL has details on this:

https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/asset-management/co...

Also understand data integration requirements to populate the CMDB with the data of the devices which will be managed as assets.

5. It is critical to document the current state of HAM process when you initially gather the details. After customer workshops, the initial version of the to-be state process document should be created and signed off by customer. This should be refined on an ongoing basis based on lessons learned during implementation & operations and also to align with the latest best practices in ServiceNow.