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Onetrust Connector

We are currently investigating the possibility to integrate OneTrust and ServiceNow to sync IT Assets. A simple google search returned links for a connector although there is no mention of the connector on official Store site. If you have integrated ...

Subhajit Das by Tera Contributor
  • 2454 Views
  • 2 replies
  • 0 helpfuls

Resolved! Eligible for Refresh

How "Eligible for Refresh" is changes to false?We are using Hardware Asset Refresh Order catalog item , after completing all the Hardware asset refresh line task , the assets stays in eligible for refresh "true". why is it happening?

khandelwal2 by Tera Contributor
  • 1629 Views
  • 4 replies
  • 2 helpfuls

Where should information about Hardware's physical location be stored

Hello All,  I am looking at the cmdb_ci_hardware and alm_hardware tables and looking for the right table to put information about the physical location of a device. It not just building information I need to store --> floor, rack number, and slot for...

JPing by Tera Expert
  • 310 Views
  • 1 replies
  • 0 helpfuls

Servicenow HAM

Hello Team,I recently had an interview for a ServiceNow HAM (Hardware Asset Management) position, and the interviewer asked me a question that I was unable to answer:When we create a consumable assetwhen we manually create a CI in ServiceNow,what are...

Mark Wood by Tera Contributor
  • 814 Views
  • 2 replies
  • 2 helpfuls

Resolved! Essential Notes for Asset Coordinators in ServiceNow HAM

Elevate your Hardware Asset Management skills with my detailed notes designed specifically for Asset Coordinators using ServiceNow Perfect for both beginners and seasoned professionals aiming to excel in HAM in Asset Management . Unlock the full pote...

Hardware Content Services

Could someone please shed some light on how to handle situations where: 1. Hardware Content Service only has "General Availability" as a lifecycle phase for a certain model. How can we have other phases like "End of Life"?2. "Useful Life" field on "c...

Resolved! Stock rooms vs locations

All, We've just implemented HAM Pro and moved from legacy ServiceNow instance which did not have HAM module but just ITSM. HAM concept is new to everyone.We're implementing process flows, for requesting a hardware we want to put it into a stockroom i...

Asset Attestation

Asset Attestation -only email should be sent to the end users consisting of all the assets that the end user holds. No action is needed from the users end and it must close automatically

AJaleel by Tera Contributor
  • 473 Views
  • 1 replies
  • 1 helpfuls

ASN Data load causing an issue in HAM Pro

Hello All, I am trying to load asset data . i do have one PO number and it has 2 PO line number associated with it .One PO-line number has quantity of 30 laptop and another PO-line number has 10 quantity of laptop. Both PO-line number has same laptop...

Incident record is not opened.

A particular incident is not opening. It keeps loading continuously and then times out due to a huge amount of data. The incident record has an unusually large number of journal entries (comments and work notes). I have cleared the browser cache and ...

vinod6 by Tera Contributor
  • 342 Views
  • 1 replies
  • 0 helpfuls