We are currently investigating the possibility to integrate OneTrust and ServiceNow to sync IT Assets. A simple google search returned links for a connector although there is no mention of the connector on official Store site. If you have integrated ...
How "Eligible for Refresh" is changes to false?We are using Hardware Asset Refresh Order catalog item , after completing all the Hardware asset refresh line task , the assets stays in eligible for refresh "true". why is it happening?
Hi Community, The user has reported the issue as follows:1. This PC was attempted to be built using Factory Autopilot.As you can see, the AMDB CI name was changed to a different name. We suspect this issue occurred because the build proceeded without...
Hello All, I am looking at the cmdb_ci_hardware and alm_hardware tables and looking for the right table to put information about the physical location of a device. It not just building information I need to store --> floor, rack number, and slot for...
Hello Team,I recently had an interview for a ServiceNow HAM (Hardware Asset Management) position, and the interviewer asked me a question that I was unable to answer:When we create a consumable assetwhen we manually create a CI in ServiceNow,what are...
Elevate your Hardware Asset Management skills with my detailed notes designed specifically for Asset Coordinators using ServiceNow Perfect for both beginners and seasoned professionals aiming to excel in HAM in Asset Management . Unlock the full pote...
Could someone please shed some light on how to handle situations where: 1. Hardware Content Service only has "General Availability" as a lifecycle phase for a certain model. How can we have other phases like "End of Life"?2. "Useful Life" field on "c...
All, We've just implemented HAM Pro and moved from legacy ServiceNow instance which did not have HAM module but just ITSM. HAM concept is new to everyone.We're implementing process flows, for requesting a hardware we want to put it into a stockroom i...
Hi everyone,I am currently working with a client who wants a complete assessment of their existing SAMPro and HAMPro implementation in ServiceNow. They want clarity on the following areas:What functionalities of SAMPro and HAMPro are already implemen...
The quantity of a consumable in a stockroom is incorrect. Not sure if the consumables were not received properly or issued properly; however, the physical count on the shelf does not match the quantity in the alm_consumable record. The quantity field...
Asset Attestation -only email should be sent to the end users consisting of all the assets that the end user holds. No action is needed from the users end and it must close automatically
Hello All, I am trying to load asset data . i do have one PO number and it has 2 PO line number associated with it .One PO-line number has quantity of 30 laptop and another PO-line number has 10 quantity of laptop. Both PO-line number has same laptop...
A particular incident is not opening. It keeps loading continuously and then times out due to a huge amount of data. The incident record has an unusually large number of journal entries (comments and work notes). I have cleared the browser cache and ...
Hardware models in ServiceNow are being duplicated based on BIOS versions, resulting in unnecessary model variations.Instead of managing around 10 actual hardware models, we now have 100+ model records. This is causing cost mismatches, incorrect repo...
