HAM Pro - Can asset audit be triggered for a specific asset category in a given stockroom?
Is it possible to limit the asset audit to run for only 1 asset category. For example, start an asset audit for Laptops only? mobiles only? etc. Thank you.
Forum Posts
PDF Attachment
I am looking to attach a PDF to the Transfer Order Line Task (specifically the shipping line task). This document, once filled out and the Transfer Order Line Task is closed, must then be transferred to the received line task. I've never dealt with P...
Could someone explain the BRs, Script includes, etc. in the Procurement process?
On a PDI with just Asset Management/Procurement installed, I'm able to create a sourceable catalog item and use the OOB Procurement Process - Hardware Workflow to generate a sourcing task on the request. On my company's instance, which has HAM Pro/Pr...
Mobile Agent - Hardware Reclamation Tasks
Does HAM provide any Agent Mobile components for hardware reclamation tasks? HAM extended the basic reclamation request model by adding reclamation lines and tasks, however I don't see such tasks included in any Agent Mobile launcher. They are not pr...
Resolved! Role
Which role is required to modify the model categories of hardware assests ?
What SAM workflows are available in SNOW OOB
Company is not ready for SAM Module. Looking for documentation of what can and cannot be done in SNOW OOB
Red alerts in HAM Rule entry under cmdb_ci_* ident. using non-existent table is ignored during ident
Hi Community, When I open Hardware Asset records or the Hardware list view, I keep getting red alerts like these: Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during identification! Rule entry under cmdb_ci_appl ...
How to manage phones, VoIP, teams (soft phones) etc in Servicenow
Hi, We have a requirement to manage Mobile phones, teams, VoIP , Tablets, Landline etc in Servicenow. We may want to do Order process and invoice process for these assets.1. Can we create custom model categories for each of these assets under HAM Pr...
How to set a default GroupBy for a related list in Hardware Asset Management Workspace?
Description:We got a simple requirement where we need to add a default GroupBy functionality to the Planned Assets related list under a record in the Hardware Disposal Order table. But for some reason, it is challenging our team and we are now stuck....
Enforce CI verification from Azure SGC
Hi Some computers CI from the Azure SGC don't have an asset created. Upon investigation, CIs are showing with the verified=true. Can you explain why some have those CI needs to be verified since they are coming from the Azure SGC? Many thanks in adva...
What Ham workflows are available OOB
Company is not ready to bring in HAM module. Looking for documentation on what can and not be done for HAM in SNOW OOB.
Calculating End of Useful Life on the alm_hardware table.n
Calculating End of Useful Life on the alm_hardware table .nnn
IT Asset Management
Request access to Asset Management roadmap sessions and to the learning sessions nirisha.chalapati@cdw.com
Calculating End of Useful Life on the alm_hardware table
I am trying to set the end of useful life for assets on the hardware table by using a combination of the created field on the hardware table and the useful life field set on the hardware models table. I have created the business rule below, but not ...
Red alerts in Hardware Asset Workspace – cmdb_ci_* identifier using non-existent table
Hi Everyone,I’m running into an odd issue in Hardware Asset Workspace and also in the classic CI list view. Whenever I open Hardware Assets, I see these alerts:Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during i...
