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Forum Posts

Exclude from HAM features setting to true for certain asset record

Hello Team                       In HAM pro configuration ,we Optin all resource categories oob but in the asset record when we open we getting error like The asset is excluded from licensed hardware asset features due to Exclude from HAM features in...

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Neeraja K V by Tera Contributor
  • 3635 Views
  • 11 replies
  • 3 helpfuls

RMA on-site/off-site flow not triggering

Hi all, I am working on a RMA catalog flow right now I'm facing the issue that RMA onsite/off-site flow is not getting triggered no customization is done in the plugins but flow is still not triggering does anyone knows how this works.

Auto populate date

I have got a requirement to auto populate the Assigned field (Data and Time field) at the time assigned to in updated.

AnanyaT by Tera Contributor
  • 344 Views
  • 2 replies
  • 0 helpfuls

JAMF Integration Error

Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...

How to Group Asset Report by OS on alm_asset Table?

Hi all,I’m building a report on the alm_asset table to list assets where:model_category is Windows Server, Linux Server, or Serverinstall_status is IN (9, 1, 10, 3)ci (Configuration Item) is not emptyGrouping is needed by model_category and Operating...

shubhamkhai by Tera Contributor
  • 245 Views
  • 1 replies
  • 1 helpfuls

Dashboard - Table View Issue

Hi , I'm trying to add a table to a dashboard as a table only (as I cant have a table and graph as one extended report without scrollbar). When I add the table it reverts back to the graph view. I have changed the accessibility options to allow this ...

GChat by Tera Expert
  • 219 Views
  • 1 replies
  • 0 helpfuls

Automatic update of Substate in Asset

Hi everyone! I have been getting the following problem: When updating the Install Status of a CI, the State of the Asset is updated. However, for some States, the Substate of the Asset is automatically updated by itself to a Substate that was not inf...

leandrolope by Tera Contributor
  • 849 Views
  • 5 replies
  • 0 helpfuls

Assets updated by Middiscovery

Hello all, I see in my Project instance, the Assets (alm_asset) in the list view I found the updated by column as middiscovery. When I open the list with condition Updated by is middiscovery and Serial number is empty, I see few records. I want to kn...

Asset load from 3rd party to servicenow instances

Hello All, We have a requirement to integrate 3 different systems. The source system (supplier) will contain all the asset master data and this data should be pushed into the middle layer, which is a  vendor ServiceNow instance and hosts the fulfillm...

Indira8 by Kilo Sage
  • 384 Views
  • 2 replies
  • 0 helpfuls