Hello Folks,We are having a intergration between AssetTrack and ServiceNow, my attention is on the other classes ESX Servers, Servers, Windows Servers, in alm_asset table which I feel these not supposed to be in this table.What are your suggestions o...
Is it possible to limit the asset audit to run for only 1 asset category. For example, start an asset audit for Laptops only? mobiles only? etc. Thank you.
I am looking to attach a PDF to the Transfer Order Line Task (specifically the shipping line task). This document, once filled out and the Transfer Order Line Task is closed, must then be transferred to the received line task. I've never dealt with P...
On a PDI with just Asset Management/Procurement installed, I'm able to create a sourceable catalog item and use the OOB Procurement Process - Hardware Workflow to generate a sourcing task on the request. On my company's instance, which has HAM Pro/Pr...
Does HAM provide any Agent Mobile components for hardware reclamation tasks? HAM extended the basic reclamation request model by adding reclamation lines and tasks, however I don't see such tasks included in any Agent Mobile launcher. They are not pr...
Which role is required to modify the model categories of hardware assests ?
Company is not ready for SAM Module. Looking for documentation of what can and cannot be done in SNOW OOB
Hi Community, When I open Hardware Asset records or the Hardware list view, I keep getting red alerts like these: Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during identification! Rule entry under cmdb_ci_appl ...
Hi, We have a requirement to manage Mobile phones, teams, VoIP , Tablets, Landline etc in Servicenow. We may want to do Order process and invoice process for these assets.1. Can we create custom model categories for each of these assets under HAM Pr...
Description:We got a simple requirement where we need to add a default GroupBy functionality to the Planned Assets related list under a record in the Hardware Disposal Order table. But for some reason, it is challenging our team and we are now stuck....
Hi Some computers CI from the Azure SGC don't have an asset created. Upon investigation, CIs are showing with the verified=true. Can you explain why some have those CI needs to be verified since they are coming from the Azure SGC? Many thanks in adva...
Company is not ready to bring in HAM module. Looking for documentation on what can and not be done for HAM in SNOW OOB.
Calculating End of Useful Life on the alm_hardware table .nnn
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I am trying to set the end of useful life for assets on the hardware table by using a combination of the created field on the hardware table and the useful life field set on the hardware models table. I have created the business rule below, but not ...
