New CIs are not created when creating Assets

Jens Mogensen
Kilo Guru

‎04-04-2025 08:14 AM

We used to have automatic creation of computer CIs whenever we created a new computer asset on the alm_hardware table. I just noticed this stopped a while ago and I can't find the cause. The "Create CI on insert" business rule is active:

Create CI on insert.png

 

The assets in question use the "Computer" model category. The category is set to the CI class cmdb_ci_computer

Computer category.png

 

But creating new assets does not create a CI as you can see here:

Assets.png

 

Any idea why?

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3 REPLIES 3

Ashok Sasidhara
Tera Sage
Tera Sage

‎04-04-2025 08:52 AM

Were those assets created using Import Set? If that is the case, then check whether 'Run Business Rules' is enabled. 

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Jens Mogensen
Kilo Guru
In response to Ashok Sasidhara

‎04-09-2025 04:29 AM - edited ‎04-09-2025 04:30 AM

They were created directly by going to the asset table and clicking the "new" button.

 

That's not how we usually do it (a workflow runs a script that creates them) but I did it manually this time to rule out errors in the script.

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Shivalika
Mega Sage

‎04-04-2025 09:34 AM

Hello @Jens Mogensen 

 

These are OOB Business Rules and as suggested you should check if import had business rules checked. Or if any other script is running on that table which is setting the "setWorkflow(false)" - check in any other business rule on that table or any server update. 

 

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Regards,

 

Shivalika 

 

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