New CIs are not created when creating Assets

[Jens Mogensen]

We used to have automatic creation of computer CIs whenever we created a new computer asset on the alm_hardware table. I just noticed this stopped a while ago and I can't find the cause. The "Create CI on insert" business rule is active:

The assets in question use the "Computer" model category. The category is set to the CI class cmdb_ci_computer

But creating new assets does not create a CI as you can see here:

Any idea why?

[Ashok Sasidhara]

Were those assets created using Import Set? If that is the case, then check whether 'Run Business Rules' is enabled. 

[Ashok Sasidhara]

Were those assets created using Import Set? If that is the case, then check whether 'Run Business Rules' is enabled. 

[Jens Mogensen]

They were created directly by going to the asset table and clicking the "new" button.

That's not how we usually do it (a workflow runs a script that creates them) but I did it manually this time to rule out errors in the script.

[Shivalika]

Hello @Jens Mogensen 

These are OOB Business Rules and as suggested you should check if import had business rules checked. Or if any other script is running on that table which is setting the "setWorkflow(false)" - check in any other business rule on that table or any server update. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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