Adding fields in reference field preview
Hi All, Can anyone please assist how can I add additional fields in the "Preview" section of a reference field which we get by clicking on "i" symbol against reference fields
Forum Posts
Asset tag
How can I generate asset tags and serial numbers automatically in the alm_asset table without using number maintenance? The format of my asset tag should be serial number(4 digit) + suffix, such as 2704X
How many users opened one incident and how get users list
How many users opened one incident and how get users list
Resolved! license on device vs user
Hello I'm new to HAM and have to create a new software request/deployment flow. I could see that I can add software license to device (alm_entitlement_asset) or to user (alm_entitlement_user) Question: Which way should I go. What is the best practi...
Creating Disposal order in HAM throws error message
Getting error message like "Assets excluded from license hardware asset feature". Any clue on how to fix this error message?
Swap with ITSM HAM
I'm trying to determine the best way to show swapped devices without have the HAM Pro swap feature. One way is to update the incident with the swapped device in the affected CI tab, then it would show both the affected device & swapped device. I woul...
Asset and CI question
This note from the documentation presents a question that I currently don have an answer for. If an Asset exists and has a reference to that ci (by sys_id), even if it is not associated on the CI recordAsset not created How can an asset have a refen...
How to avoid consumables from merging while creating assets in stockroom
Hello Friends, I am onboarding consumables in bulk. I am facing an issue :I am using a transform map to upload consumables to alm_asset table. This data includes PO number and PO Line Item number. The scenario is :1. I have one PO : PO2582. This PO h...
Resolved! Receiving wrong hardware assets
Wondering how to use OOB features to record in servicenow that the wrong assets were shipped and 'received'1 could create a ticket (Incident) that identified the make / model / serial number of assets that were received from the vendor that were not ...
HAM asset permissions
We implemented HAM at the end of 2023 and are encountering an issue with our techs being able to update the assigned to, location, room, comments, etc. for an item. We find that we only have the option to grant someone the role of asset manager with...
Resolved! Hardware asset management
I need to manage the repair or exchange of non-functional assets with a vendor through a Return Merchandise Authorization request and manage associated tasks through an automated workflow. How can I set up this process?
Flow Designer Properties
Hi,I tried to Update the Flow Designer Property - "Run As" to "System User" from "User who initiates the "Session" in an existing flow. I want to make this change because End user (with snc_internal role) is unable to access one particular field in w...
GlideModal upload attachment
Now I need a popup window to pop up before submit and ask the user to fill in the fields, some of which are required to upload attachments, I use GlideModal to call the UI page, in the UI page, how should I write code so that the attachments can be u...
Reserve in stock consumables for a project
Hello,We only have the out-of-the-box version of HAM. We need the ability to mark consumables in a stock room as "reserved" for a project so that they are not used for other purposes. For example, we have 30 monitors in a Stock Room with a state of...
Need assistance creating a report that shows Assets by Contract Lease End Dates.
Hello All,I am struggling coming up with an interactive report that shows me the number of assets by Contract Lease End Date. I discovered a way to show this data but am unable to add a filter to show me only certain End Dates or Locations. We are ...
