What is typical solution to issue assets to the non computer or non ad user and track the assets. There is a scenario for an e.g. what if user doesn't have account in AD or in ServiceNow and want to request for the assets or how assets custodian will...
Hello! I am implementing HAM for my company, and we have run into a few issues with the service catalog:- Currently, we operate with a bespoke workflow for all departments for New Computers and Supplies where the requestor can select either a laptop ...
Hi Team,we have a requirement to create a utility to generate asset tags. So the requester can select how many asset tags need to be generated and then click submit. Upon submission, the utility should check existing asset tags and generate unique on...
I want to populate the Model field automatically when the Mfg Part# field is selected. Both fields are reference fields, and need to fetch the Model value based on the selected Mfg Part# record. See the below scripts: var GetModelDetails = Class.cre...
We are on Washington DC release and I want to have Hardware Asset Workspace. In our DEV env, I installed both sn_hamp and com.sn_itam_workspace but when I click on "Workspaces", I don't see "Hardware Asset Workspace". When I go to All -> Filter Navig...
We are on Washington DC release and I want to have Hardware Asset Workspace. In our DEV env, I installed both sn_hamp and com.sn_itam_workspace but when I click on "Workspaces", I don't see "Hardware Asset Workspace". When I go to All -> Filter Navig...
Hi all, We have a requirement to send a PO directly to the vendor via email, I have been looking at the PO / PO line items and can't find an easy way to do it. Just wondering if anyone done this sort of thing in the past and can help with the details...
Hello, I am new to SN and just working on uploading Assets into our Stock. Is there a way to duplicate an Asset? For Example I add 1 laptop as an Asset and then duplicate it 4 times for the other laptops that are to be put in Stock.#asset#AssetManag...
Hi,In HAM there are a couple of applications that are using the Mobile Agent to scan Asset tags etc. Examples: Stockroom and Location Audits, Asset picking, Create, Look-up and Receive Assets during asset on-boarding.What about the security of the Mo...
Hello All! I am trying to configure the OOB Loan Asset Requests utility, and have encountered an issue that I can't seem to figure out. Part of the OOB script sets the install status of the asset away from "In stock/Pending Install" to "In Use/--Non...
When the Model Number and Manufacturer is specified and Name field is left blank, normalization process works fine.When the Name and Manufacturer is specified and Model Number field is left blank, normalization process works fine.However, when all th...
I have attempted to use the following solution in Flow Designer to populate a List Collector field from a Record Producer with no success: Flow Designer: For Each action with List Collector and Approval flow-designer-for-each-action-with-list-collect...
Our HW Asset Database, doesnt appear to be syncing when CI Status is changed. So when an CI is set to either Non Operation or Operational, the Asset Status doesnt change from In Use to either Retired or In stock. Our platform providers have stated t...
インポートセットでデータを投入する際、マスターテーブルにその値がなくても最小フィールドに値が入るのですが、これはなぜでしょうか。マスターテーブルにも自動的に追加されてしまいます。これをエラーではじきたいです。
I need to update a few hundred records in ServiceNow and for the system to start calculating depreciation for these records. The only way that I understood how to do it is to click on the 'Calculate depreciation' macro on the Depreciation tab of the ...