ServiceNow ITAM for Azure
Do we need to setup a service principal for servicenow with specific permissions for ITAM?
Forum Posts
values missing in asset function field
Hi All , in alm_hardware table under asset function field i see only 3 drop down i.e: primary ,secondary and shared. but as per docs it mentioned it should be 5 drop down values. i.e: primary ,secondary , shared , bundle and loaner. So may i know why...
How to transfer HW asset (Laptop/Desktop) from one employee to another in HAM?
How to transfer HW asset (Laptop/Desktop) from one employee to another in HAM?
Manufacturer and Model Id Mismatch on the CI
Hello All , I have encountered issue where the manufacturer and model id is different on the CI (Mostly for the Networking devices) . Manufacturer is Cisco Systems, Inc.and Model ID : Crestron Electronics Crestron Electronics UC-CX100-Twhich belon...
HAM - Transfer Order
Hi All,I am getting below error while submitting Transfer Order through a custom record producer. How can we resolve it? #ITAM #ITAssetManagement #HAM #Asset
about "Asset on Mobile - Remote Asset Receiving"
HI every.I'm learning about HAM. About "Asset on Mobile - Remote Asset Receiving". The document says as below： Remote and/or WFH users can confirm physical receipt of assetsEnd user receives notification when asset is in transitEnd user can receive ...
Dependent value not working in Incident ticket's Affected CIs tab
To aid in reporting, I have added a custom choice field to the task_ci table called Action reason (u_action_reason). I want this field to be dependent on the Asset action (asset_action) selection value. In the dictionary for u_action_reason I have ...
Unable to Change date field type
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please help How can I clear only the time value using the script in the attached screenshot in DATE/TIME value instead I should display only the DATE Value
FSM price configuration
Can ServiceNow FSM system configure multiple pricing on 1 device for Field Engineer to select? E.g.: $15 & $10 for Monthly Recurring Charge and $150 & $100 for One Time Charge?
Resolved! Tracking assets while internal movements between stockrooms
Hello,Do you know any solution how we can track assets which are moved internally:a) Assets moved from one central stockroom A to another central stockroom B?b) Assets moved in one central stockroom A from racks/shelves locations to room/space in ...
JAMF Integration - SG-Jamf Software Usages (sn_jamf_integrate_jamf_software_usage)
Hi All, Need help as facing issue in during JAMF Integration. I have implemented JAMF integration in Dev and QA instance for one of my client. For Dev instance integration is running perfectly fine but in QA it is not working. Where as the credential...
HAM Content Library request for Missing HW LifeCycle Start Date
We have HW models missing LifeCycles. (I am unable to attach template to this post to show)In the template, there is a field for Lifecycle Phase, but I do Not have a field for Phase start date. How does ServiceNow Content Library know what Phase sta...
Resolved! HAM Workspace Normalization on the Model
The workspace view of the model doesn't show the normalization tab. Is there a way to add this in this view?
Resolved! Updating asset action for swap in stock substate
Ok, a few things we are trying to do here. First off, with HAM pro we can use the Asset action in an incident ticket on the Affected CIs tab to allow techs working on INC tickets to be able to modify the asset state and substate. The default for th...
Contract Management for Resellers
Hi all!Hi allWe have recently started ServiceNow Contract Management for managing and tracking contracts within IT.However, we aren't sure how best to deal with resellers.For example our hardware estate is Lenovo but we don't purchase hardware direct...
