We are looking to implement HAM and when we create the asset from the Hardware Asset workspace it does not create the configuration item for the computer is this normal or are we missing a step?
A few things to consider. You will want to make sure the product model category has a CI class configured. You may also want to ensure that the "Create CI on Asset Insert" business rule is active.
Take a look at this support KB as I think it will be useful.
A few things to consider. You will want to make sure the product model category has a CI class configured. You may also want to ensure that the "Create CI on Asset Insert" business rule is active.
Take a look at this support KB as I think it will be useful.
