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Forum Posts
Create an asset team who can not write to certain fields
We have an asset team who has the asset role.I want another team who has similar roles, but can only read:o Assigned too Serial Numbero Asset Tago Modelo Configuration Itemo Comments I thought I could give this new group asset role and set a client s...
Standard Hardware Asset Request - How to find associated asset(s)?
I'm new to HAM and am trying to understand the request process a bit more. When using the OOTB Standard Hardware Asset Request flow, everything seems to work as intended but how do you find what asset is assigned to that RITM? For example, I request ...
No data is getting displayed in asset performance dashboard in HAM workspace
No data is getting displayed in asset performance dashboard in HAM workspace ? Anyone faced this issue ?
Can we scan assets in the mobile agent app to add them to a transfer order,creating a line per asset
Hi, We have a requirement that we should be able to scan assets barcode and it should generate a transfer order line in Transfer Order. Is this available OOB in Now Mobile agent application? Thanks
Why is ServiceNow updating a consumable record instead of creating a new one in Flow Designer?
First let me say, we do not have a license for HAM but we do have the basic Asset Management module. When you Consume a consumable asset two things happen:1) The In Stock consumable asset's quantity in stock is reduced by 12) A new consumable asset w...
CI created through Asset import spreadsheet, but Asset not showing up
Hello everyone, Few weeks ago, I was given the task to import 200 new laptops to the Asset table (alm_hardware), which I used the Excel template for it. Before importing, I created the Product Model. Then, imported the data into the Asset table, CI's...
Resolved! How to configure the notifications to show up in the bell icon in the instance.
Even though all the notification preferences are enabled, none of the notification that are triggered in the flow when send notification action is used, where does these notifications end up, how to make them visible in the bell icon widget.
How to stop hardware asset creation for virtual CIs
Hi, I'm looking for a way to stop inserts to alm_hardware table if the related CI is virtual. I tried to do that via a business rule that already does the same for locations other than the pilot locations for our project (that works fine):Unfortunate...
Resolved! Getting different results despite repeating labs...
I hope you can assist me with a problem I’ve run into in my HAM training, or at least point me in the direction of where I might be going wrong in this lab. I’ve run into a problem on the “4.3.1-SN-HAMF-Z010-Final-Management Request and Procurement”...
Can you clear a date picker's value in the now mobile app?
Using the now agent mobile app we're utilizing the update asset action and we've customized this to include a Due Date field. I'm not seeing a means of clearing the date from the mobile app, are we missing something or is this functionality missing? ...
How model substitutes are supposed to work (OTB)
I have a very difficult time understanding how model substitutes should work. I went trough the documentation; trainings and any community post I could find.In the product documentation there isn`t much but it does state“Substitute models can be used...
Worksapce one UEM Service graph connector and IP Address
Hello,My company is trying to utilize the SGC for Workspace one UAM to bring in our inventory of mobile devices and hand scanning computers and have found that the IP Address information is not coming in. We can see the mapping in the data loader, bu...
Resolved! Asset & CI sync issue
Hi all, I'm running into an issue and wondering if anyone has seen this before and why this might be happening. Here's the scenario:1. Enforce CI verification is turned on for windows servers2. New Windows server was created with a serial number and ...
Best practices for Migrting CMDB data from one class to a new custom class?
Hi Team, My customer has a legacy implementation where computer records were created under an incorrect CMDB class. As a result, ServiceNow is classifying them as servers (1:1), leading to additional licensing charges.We need to migrate these records...