We retired about 1500 laptops but the ITAM Licensing Resource Counts are not reflecting that. By default in the code - Retired are excluded but I still see them. What job needs to run to get these updated? We have run hardware normalization as wel...
We are reimplementing and previously customized Asset information such as the Cost Center, Owner, etc. into the Configuration Item table instead of utilizing the Asset table. However, we aren't fully implementing Asset. Right now it will only be bas...
We're continuing to build out our asset lifecycle within HAM and have a situation that does not have a clear solution and I'm sure we're not the first to run into. We have an external stockroom that handles provisioning of our end user devices. We or...
I want to cross check/configure below things on my instance need help for the sameHardware model normalization is configured and enabled in the instance.Manufacturer, product, and model data are standardized according to the normalization content ser...
I am trying to give filter for 'Asset.substate' from filed value and I first select 'Asset' then 'Show related field' but no fields are showing here instead showing 'Shows related fields to the fields valuesCan you please suggest me how to do this st...
During implementation of HAM Pro, we imported consumable assets into ServiceNow with a primary category that best reflected what they were (monitor, keyboard, mouse, memory, etc.). Now, as we go to purchase additional assets of the same exact models...
we have integrated CDW with our DEV instance ,but the asset records are not created in the hardware table .Why the assets are not created in the hardware table .Is there any specific process for the records to be created ?
How to evaluate the HAM content library.
Hi,We would like to use the Facility Hardware CI Class (cmdb_ci_facility_hardware) but noticed that OOTB there is a Model category that points to the Facility asset (sn_ent_facility_asset) class. If we would like to use this CI Class, is the best pra...
Hello Everyone,We are currently using HAM Pro on TPSM SKU .Recently, I came across a video demonstrating how ServiceNow’s Zero Touch Refresh functionality can be integrated with external providers like FedEx using Service Bridge. While I understand...
Wondering if anyone out there have come across the problem of some Cell Phones held in the Handheld class have 2 Phone numbers, and a second IMEI2. If so, how did you address this situation?Thanks, Jimmers
The requirement is to enable the HAM - Hardware Normalization scheduled job for all domains.I’ve configured the scheduled job to run in every domain by setting the Run Asset Process field to true. However, I’m facing an issue with an out-of-the-box B...
Good morning everyone!We've been asked to build a report out that shows the usual (address/contact/CI name/SN/make/model, etc) but the one part that's got me a little stumped is how to capture HP desktop printers (your typical Laserjet, DesignJet, et...
Hi,i work on this problem for a couple of hours already but i still can not figure out a solid approach.In cmdb_hardware_product_model we have Notebooks with Manufactuer HP and Name "HP Elite x360 830 13 inch G11 2-in-1 Notebook PC" this Creates a di...
I want to fetch all the approvers from the flow and add it in email script and that script is being used in a notification.So when the notification triggers all the approvers name should be displayed related to that request.how can i write the script...