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State/Substate sync discrepancy between Individual and Bulk updates on Asset table [alm_asset]

Arshdeep_Kaur
Tera Contributor

 

Hi Community,
I am experiencing an issue where the automatic sync/clearing of the Substate field works perfectly during individual record updates but fails to trigger during bulk updates.
I have verified this behavior across multiple environments and would appreciate any insight into why this discrepancy is occurring.
 
Steps & Behavior Observed:

 

  • Individual Record Updates (Expected Behavior):
    • Changing the State from In Stock to Missing on a single record automatically clears the Substate to None, as expected.
  • Bulk Updates (Unexpected Behavior):
    • Selecting multiple records via a list view and updating the State to Missing leaves the existing Substate (e.g., Pending Release) intact instead of clearing it.
 
 
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