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Swap Asset action is not working after installing HAM Pro and turning on resource categories

Josaymendoh
Kilo Expert

I have installed the sn_hamp plugin, updated to the latest version, and opted in to the resource category for the models.  No matter what order I complete the request, the swap function does not work and does not update the swapped asset with the new user information.  

 

I located this previous post but it did not resolve my issue:

https://www.servicenow.com/community/ham-forum/ham-pro-quot-asset-action-swapped-ci-quot-not-working...

1 ACCEPTED SOLUTION

Josaymendoh
Kilo Expert

Solution found, there was a conflicting custom business rule. Please disregard.

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1 REPLY 1

Josaymendoh
Kilo Expert

Solution found, there was a conflicting custom business rule. Please disregard.