Issue with "Exclude from HAM" Feature and Opt-in Visibility for Hardware Resource Categories
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-09-2025 03:22 AM
We have encountered an issue in the HAM Pro configuration related to the "Exclude from HAM" feature. Although we have opted in to specific categories under Hardware Resource Categories, we are seeing that the "Exclude from HAM" setting is still set to true for certain asset records within those opted-in categories.
Additionally, when we revisit the Hardware Resource Categories section, we are unable to view the opt-in or opt-out options. Instead, we see the following informational message displayed:
Info Message: HAM Resource Category opt in/opt out job is in progress
We would appreciate your assistance in clarifying the following:
Is the "opt in/opt out job" status blocking the changes from reflecting?
Why are some assets still marked as "Exclude from HAM" despite their category being opted in?