Hi @ayman_h
No, best practice is not to delete the out-of-the-box (OOTB) Model Category. Instead, you should create a new Model Category that correctly maps to your desired Asset Class.
The Facility Hardware CI Class (cmdb_ci_facility_hardware) is designed to represent facility-related configuration items.
The OOTB Model Category you're referring to is likely mapped to the Facility Asset Class (sn_ent_facility_asset), which is used for asset tracking in the enterprise asset management plugin.
Do Not Delete OOTB Model Categories
- OOTB categories are used by ServiceNow internally and may be referenced by workflows or upgrades.
- Deleting them can cause issues during future upgrades or break existing functionality.
Create a New Model Category
- Go to Model Categories (cmdb_model_category).
- Click New and create a new category that:
- Points to the Facility Hardware CI Class (cmdb_ci_facility_hardware).
- Uses the correct Asset Class (if needed, create a new one under alm_asset or a custom class).
Map Your Models to the New Category
- When creating or updating models (cmdb_model), assign them to your new category.
- This ensures that any new CIs created from these models will use the correct CI and Asset classes.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P
