What SAM workflows are available in SNOW OOB

[slettend]

Company is not ready for SAM Module. Looking for documentation of what can and cannot be done in SNOW OOB

[GlideFather]

Hi @slettend,

what exactly is your question?

For the SAM module, please refer to these links:

SAM at Now Create

Software Asset Management (SAM) 

ServiceNow SAM: Overview and Demo 

Software Asset Management | Getting started 

PS: please do NOT call it SNOW 😉 it's either SN, ServiceNow or Now...

[M Iftikhar]

Hi  @slettend ,

Out-of-the-box, ServiceNow SAM provides standard processes like software reclamation, removal candidates, reconciliation, and entitlement/license management. These are fairly minimal by design, since most organizations need to tailor asset and SAM processes to their own governance.

For details, you can refer to the official docs:

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

Add a Software Removal Candidate : https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

Software Asset Management Process Guide https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/it-asset-management-forum/7...

I also came across a relevant community discussion on this topic which might help:
https://www.servicenow.com/community/itsm-forum/anyone-has-the-oob-work-flow-for-asset-management-se...

Thanks & Regards,
Muhammad Iftikhar

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