Resolved! Proper way to create a computer asset.
We are looking to implement HAM and when we create the asset from the Hardware Asset workspace it does not create the configuration item for the computer is this normal or are we missing a step?
Forum Posts
How to attach one attachment to several records
Hey all, We have a situation where we want to attach information from a manufacturer to multiple hardware model lifecycle phases as evidence of a hardware lifecycle date. The issue we're running into is that we don't have an out of the box approach (...
Resolved! How to remove final 3 characters from 200+ records 'Name' string
How would we go about trimming the last 3 characters off the name string of every single computer record? They all have CPU at the end of them, which we want to strip out completely. I found a bit of script that I think will help, but what's the best...
Vendor supported hardware
Hi folks, I was recently asked if I could provide a forecast using ServiceNow for supported hardware projections. This report basically covers manufacturer's support for the purchased hardware in my company. When probed further, I was told that it is...
Creating a workflow with multiple approvals
I am trying to create a workflow in flow designer that would require multiple approvals. Currently I am able t set up multiple approvers but when the request is submitted an email goes out to all approvers at once. What I would like to happen is whe...
can we use ignore = true in field map source script
can we use ignore = true in field map source script If i use it i cant able to see my error messages in sys_import_set tableIt is giving as update 1 and errors -0, ignored - 0 and skipped - 0can someone of you help me with solution. @laszloballa @bri...
Resolved! local stock
I requested a hardware asset in the service catalog, and after the request was approved, I went to Source Request in Catalog Tasks, but local stock kept showing 0.I would like to know what conditions need to be met for the local stock to show the qua...
Resolved! Plugin Related Issue
Not able to see the Hardware Workspace in my Instance ID , can anybody help me get the same
How to implement location hierarchy for a "Location" filter Asset workspace- H/W Asset overview
Hello ServiceNow Expert's Community, I am trying to implement location hierarchy under Asset workspace. The OOTB filter condition named "Location" works fine when select the exact location from location table. (Refer Image1)But the requirement is tha...
Resolved! Asset Inventory - Stock Transfer
When attempting to create an asset stock transfer order, either from the Asset Workspace or the platform interface, we are not seeing any values in the "from stockroom" reference field. The "to stockroom" field appears to work fine. Anyone have any...
Resolved! Assigning Consumable to users in Bulk
Hi All, I have to assign 14000 keyboard and Mouse to individual user for tracking purpose. Is there any way or loader to do the same. All this users are from different location and country.
Converting Assets to Consumables
We have decided that we are currently tracking items as assets that we want to shift and track as consumables. Is there a simple way to convert the assets to consumables or is there a suggestion on how we would make this transition?
Disable automatic model creation when discovered
Hey everyone, I am trying to do some clean up on our models and I notice discovery is creating alot of models automatically. Is there an option I can disable to prevent this or I thought I seen something about it asking for approval before creating a...
Resolved! Best Practice for Publishing Hardware in HAM Pro
Looking for some advice and/or best practices on publishing hardware to the Service Portal and if needing to keep all instances in sync is necessary. We have turned on the HAM Pro application about 6 months ago and are still working through everythin...
Issue with transfer order line not progressing
I have a transfer order that is at fully shipped stage but one of the assets is stuck at the ship stage and will not progress. When we close the task for the asset, a new transfer order line task is not created to push the asset along. I have tried...