Hello everyone, Currently looking for a way to expose these two values on transfer order line table.When I configure the list layout and add asset.asset_tag and asset.serial_number they appear as blank.I would appreciate any help provided, thanks!
All, Asking those who implemented or are implementing HAM right now - what are the most practical benefits of implementing HAM?ITSM already provides some sort of assets management obviously missing out some HAM features but I am wondering what the ar...
Hi All, When I was creating a services contract in ServiceNow I was faced with insufficient options. 1. In the Payment schedule field of the Financial Tab, there are entries for monthly, quarterly, etc but there is none for Adhoc services. 2. The Est...
Hi All, We have encountered an issue where Asset records are not being created from CI.We have verified model category (Windows Server). When we click on "Create Assets" from Model Category, we get the message "Job Submitted to create asset for the c...
Can someone help with the script to call the script include from the Business rule with multiple parameters , I know we can call something like below but looking for detailed explanationnew().script include name().function name ()
Hello, I'd like to understand behaviour of ServiceNow after retirement of asset in CMDB. For decommssion purpose I executed API call to set status as 'Retired' operational status as 'Non-Operational'. Let's assumse from some reason I'd like to reuse...
Hi Developers,I've created a customized catalog form called 'Create an Incident' in which I have used variable 'requested for' which is referenced by sys_user table as category and subcategory which is reference to incident table and asset variable f...
Hi,I am trying to write on change client script, so that if "state" field changes directly from "new" (1) to any other status except "in progress" (2), assigned to field will be mandatory on SOW. I tried this: function onChange(control, oldValue, ne...
I need to write on change client script that if state field Changes directly from "new" (1) to any other status except "in progress" (2), assigned to field should be mandatory. I tried this: function onChange(control, oldValue, newValue, isLoading)...
HelloI would like to know how the entire HAM Flow process runs.Under what circumstances will Status become Retired?Will it automatically change? Do you still need to manually change it? Hardware Models -> hardware
Is there a data mapping link or documentation for each field on the Asset Mgmt. Hardware View - Asset CI? * Details covering the end to end process to understand how each field is populated on a CI - Tab...
Hi, I was going through the "Hardware Asset Management" on-demand course on Now Learning, and therein one of the labs, it asked to import an update set in order to bring "Retire Asset" UI action & "Retire Asset" workflow. Then I checked the demo ins...
Hello Developers,I've customized the transfer order line workflow when I have created a additional task. I'm getting this error just after I create a new transfer order line while exceuting.
Hi, what do I do for this solution to work? I don't know what to fill in here I did an action assignment and the button appears but doesn't work for me, what's the problem with the script?
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