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Horizontal Probe Discovery Error

I am trying to run a quick discovery and all of my fails are with HorizontalDiscoveryProbe. At first, I received the error "Sensor error when processing Horizontal Pattern: No sensors defined --" --- now I am receiving "Identifier: validation error: ...

Auto populate field

How to auto populate "location" field based on "company" field in alm_hardware table in servicenow?

Helio-matos by Tera Contributor
  • 492 Views
  • 2 replies
  • 0 helpfuls

Asset Updates via Mobile Agent with out HAM Pro

Is there a way to use the IPhone to directly update assets via the mobile app for asset management without having HAM Pro. Currently using spreadsheet with USB scanner and was hoping there was a way to directly update without having HAM Pro yet. 

klf1123 by Kilo Sage
  • 765 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to find script on a field.

Hello Team, I have one field "last barcode scanned date" its updating the date. but not getting which script has been used to update the date on this field.If I have to find any script on this, how to find it. Please suggest me.

vinod9 by Tera Expert
  • 1127 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to properly "dispose" of assets in ServiceNow?

Our Asset team is attempting to change the status of some hardware assets from “pending disposal” to “disposed”.  We have made several attempts in test and none have worked.  Need to confirm which table we should be using and what might be blocking u...

Rajini2 by Mega Sage
  • 1677 Views
  • 3 replies
  • 3 helpfuls

Resolved! How to handle assets not returned by terminated user

We are using catalog items to manage the asset state/substate throughout the asset's lifecycle. When it comes to Terminations, we create tasks for technicians to retrieve the user's computer. Upon closure, the asset in the alm_hardware table gets mar...

Nick29 by Tera Contributor
  • 1638 Views
  • 2 replies
  • 4 helpfuls

Theory of Operation regarding Product Model creations

Hi HAM forum members.Perhaps I am not in the correct forum and when this is the case: guide me towards the correct one!Probably anyone of you can help me (and others) regarding topics around Hardware Product Models and how they are used. As these Pro...

Ed Laar by Mega Guru
  • 559 Views
  • 2 replies
  • 0 helpfuls

Resolved! Custom columns at tables does not appear at Flow Designer

hello,We have added few columns at table alm_hardware.When we try to create a condition at flow designer making reference to this table, the columns created does not appear available.any idea what do we have to do to make custom fields available at f...

Resolved! Purchase Order "Asset receiving failed" error

When trying to receive a purchase order the error message "Asset receiving failed for some records" continues to appear.  Any thoughts or experiences with this error would be appreciated.  

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dsong by Tera Expert
  • 888 Views
  • 4 replies
  • 1 helpfuls

Retire Asset workflow

My client is using San Diego and I'm trying to find the retire asset workflow for them to review and hopefully use, instead of creating a custom workflow. I don't believe this is part of HAM Pro.I had the SA look and we don't see the workflow in thei...

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HAM plugin Installation

Hello Experts, I was trying to install the HAM plugin from the ServiceNow store, I have used different IDs to log in, but again it is showing to log in with a different ServiceNow ID, why?  Thanks,Bhumika

Bhumika K N by Tera Contributor
  • 967 Views
  • 1 replies
  • 1 helpfuls

Publish hardware models to catalog (Pro and Cons)

Hi All, Our client wants to use 1 single catalog created to request any hardware model required but we are proposing the OOB way to publish model to catalog and have a common workflow attached to all the catalog items. Can someone provide us with the...