Where to track UPS devices?

[Suggy]

Where to track UPS devices?

Here ServiceNow says track UPS as peripherals - https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

but ServiceNow also provides OOB table to track UPS [cmdb_ci_ups] extending Hardware table [cmdb_ci_hardware]

Confused!!!

[HIROSHI SATOH]

Which table to use depends on your CMDB configuration and how much detail you want to manage about your UPS devices.

• Tracking as a peripheral:

  • Pros: Simple configuration and can leverage existing peripheral management processes.
  • Cons: Requires adding custom attributes to manage detailed information specific to UPS devices.

• Using the [cmdb_ci_ups] table:

  • Pros: Can manage attributes and relationships specific to UPS devices.
  • Cons: Requires additional work to create workflows, reports, etc. as you are using a custom table.

Considerations for choosing:

• Importance of UPS devices: If UPS devices are critical to your data center's power supply, you may want to consider managing them in detail with a dedicated table.
• Information to manage: Depending on what information you want to manage, such as UPS capacity, battery status, manufacturer, and model, you should choose the appropriate table.
• Existing CMDB configuration: Consider the data model of your existing CMDB and the relationships with other devices.

Conclusion

Regardless of which table you use, it is important to design your CMDB data model carefully and maintain consistent management.

[Ashok Sasidhara]

It is recommended to use the specific table cmdb_ci_ups as it contains a lot of attributes which are relevant for UPS (E.g. Battery temperature, Battery voltage etc.). 

[Sandeep Rajput]

@Suggy It depends, if the UPS is actually acting as a peripheral of a computer CI then it should be part of [cmdb_ci_peripheral].

If the UPS is a standalone UPS like the following.

Then they should be tracked inside UPS [cmdb_ci_ups]

Hope this answers your question.

[Sandeep Rajput]

@Suggy Please mark the response an accepted solution.