Hi all, after many years, we have some old OS/X, Linux and Web Servers that were all decomissioned, and we are using only "Server" as model category from now on. My question is: is there a way to deactivate those hardware categories from the list? I ...
I'm new to this so please humor me. We've loaded models, then assets into the system. We're using Tokyo / HAM Pro. One model was published to the product catalog. The rest of the models don't appear to be. (probably have hundreds of models). Once req...
I want to track locations of my hardware assets (for example for a network printer) in the CMDB showing the following information: City (or site) -> Building -> Floor -> Room. First of all: Is there any best practise available on how to do this? (did...
Hi , We are planning to retire Stale Cis which are older than 180 days and still in operational status. More than 50 classes are there in stale list. What are the options to do that and what is the best practice for this requirement. Please assist. R...
Show all icons in the widget, as of now only it was restricted to the 3 and reamining are getting after clicking on the button only.
Hi, I created a Data Certification schedule for monthly audits on our handful of stockrooms that have assets (laptops) assigned to them. They are assigned to each stockroom manager, and the managers can go to Service Desk - My Work, to work the audi...
Hi, I am working with our IT Equipment team to set-up HAM base model in our ServiceNow Environment. My IT Equipment team is asking if it is possible to have "many" Lifecycles to "one" Hardware Product Model. My thought is no, and that you can only...
We used to have automatic creation of computer CIs whenever we created a new computer asset on the alm_hardware table. I just noticed this stopped a while ago and I can't find the cause. The "Create CI on insert" business rule is active: The assets i...
We update all our available stock ready for deployment as 'In stock' and 'Available'. Then we assign it to its proper stockroom. The issue we are facing is that we have no way of differentiating what is NEW stock ready for deployment versus USED stoc...
Currently we are trying to auto import data via the Qualys service graph plugin. This plugin auto updates the alm hardware table but our organization wants this to be isolated at this time. is there a way to prevent anything but a manual update from ...
Looking for some guidance on how this information should be tracked on an asset (and if folks want to speak to the CI side of it too I won't object ).Server was purchased by Company A from Vendor Z. It's managed by Company A's support group "Group X....
Hi, We have a custom field Asset ID (u_number). It is showing on the form with u_number instead of Asset ID and when I click on configure dictionary it is showing as record not found. Can anyone please help with the issue how to fix the issue and imp...
Business Rule, Create CI on insert, has been confirmed as Active.
I am importing assets in the Servicenow, however I am not sure for the following this:1) What should be the Model Category of these Assets? I have read other community articles and mostly everyone have selected the Model Category what is provided in ...
When asset management originated, I recall being able to make hardware models in the cmdb_hardware_product_model table for the Service Catalog and Asset Creation. The CIs would be discovered and update, but the models did not need to reflect what was...