In this scenario, the catalog task contains the 'Model' field (table: cmdb_model) and the 'Asset' field (table: alm_asset), which are reference fields. Based on the selected model, assets should populate. I am using an advanced reference qualifier, b...
Ive added a new page to the Hardware Asset workspace and utilized the dashboard template. I created a dashboard in platform analytics and added that dashboard to the workspace in ui builder but when I click on a score report on the dashboard that is ...
We have established a copy of the Standard Hardware Asset Flow included with HAM Pro for our employees to order various consumables (mice, keyboards, power cords, etc.). As these are small costs and marked as consumables, we have not had any type of ...
-As we as implementing HAM Pro in our instance, I am using the OOTB function of "Hardware Stock Order Flow" and "Standard Hardware Asset Request".-The OOTB workflow "Source Request" will always be triggered when the REQ record is inserted with condit...
Hi, I have 2 fields in a catalog item called From Stockroom and To stockroom which refers to stockroom table.Based on the selection From and To location will be populated in the catalog item.I need to set the field Shipping required to true in the ca...
Hi Community,I’m currently facing an issue in ServiceNow where multiple asset models under the same category (e.g., Dell OptiPlex 7020, 7020 SFF, 7020 MFF) exist, but only one model is published in the catalog. As a result, the other models do not a...
i need a report to calculate the time that the laptop has spent in the stockroom since the state has changed from In-Use to In- Stock. is it from alm_asset table or /sys_history_set table?? if from /sys_history_set table then how. Please respond asa...
1 Time that the laptop has spent in the stockroom since the state has changed from In-Use to In- Stock2 What is the life left in the laptop. - Life remaining needs to be calculated3 What is the Life wasted for the laptop how to calculate this option ...
How to calculate Life wasted for the laptop class in alm_asset table in itam.
How to calculate Asset lifecycle remaining in alm_asset table for a asset.
Hello,I have a question regarding the OOTB workflows in ServiceNow. The documentation states that these workflows are configurable, but it does not clarify whether we should modify them directly or create a copy to work on. Since the OOTB workflow is...
Is there a report that we can create to find the average age of assets in our fleet?
Hi There, I'm new to the HAM process and our company hasn't had the role before now so I'm wondering what would be your usual go to tasks to be aware of to help kick start the process? Some helpful tips or reports you like to run would be great start...
System attribute condition of ACL is not capturing in update set. It got captured for newly created ACL but with already created ACL when I'm trying to update system attribute it is not getting captured. I have tried with manually add to update set a...
Hello ServiceNow Community,We have a Service Catalog item for iPhones, but currently, it allows users to select specific models that are available with the IT team. However, we want to change this so that users can only select "iPhone" as a generic o...
