Hi All, Could someone help with removing the "Vendor Purchase" option from the Source Request UI Page?We've tried removing relevant code from the HTML and Client Script sections of the UI Page, but it hasn't worked.Is there anything else we should ch...
Hi All, I’ve created a custom catalog item and attached Standard Hardware request workflow.However, when submitting the request, the standard sourcing UI Page (used for refresh/stock/vendor purchase) is not launching.With Initial troubleshooting foun...
Hey, I am using the Agent App and want to add multiple assets with a function. Therefore I configured a grouped input to collect all Asset Tags and Serial Numbers. I configured the grouped input how it is described in the docs (https://www.servicenow...
Hi Team,I need to display the VIP icon beside "requested for" in the Loaner Asset Order table (sn_hamp_loaner_asset_order), which is part of the scoped application "Hardware Asset Management". I have created an on-load client script on the (sn_hamp_l...
Hi, I need a help please to complete this task in nowlearning (in attach). Can you give me a tip pls? I´m not able to select any model because the field is empty. On other hand, I can see this Samsung SyncMaster 22" Class BackLight LED listed by m...
I am currently involved in a Hardware Asset Management (HAM) implementation and migration project. We are setting up Hardware Asset Management for a customer in a Greenfield instance . We will be loading asset data manually for compute and workplace ...
Hi team,I have a requirement where I need to display the number of records in one table that are associated with each record in a referenced table.For example, Table A is a reference field in Table B. I want to show, for each record in Table A, how m...
Hi all, I have some questions related to cmdb_hardware_product_model table as per below -In my current project the spocs are doing manual import in the alm_hardware table when they receive Laptop from procurement team, my question is these entries ar...
*Reposting in HAM Forum location, posted in wrong location previously I am building a 3 custom table relationship and have to parse the below JSON example to insert records into an "order" table, "sku" table, and "asset" table (not alm_asset or alm_h...
I have a requirement to ignore the insert of records into the hardware table if source.asset_type is a certain value. This is mapped to the Model Category field in the hardware table. I have the following onBefore script, however, it is not working.(...
When I am going with HAM Refresh flow , In refresh Flow line third task(Deploy new asset to user or space). if I select is reclaimed no , What happens automatically reclaimation flow will trigger. Is that posssible to connect reclaimation flow to ref...
Hi all, As an ITAM Manager, I need to edit/review/correct 'Model Categories' to support known CIs to help manage the CIs based on model category.Could anyone clarify what exactly needs to be validated during this process. Also what role are we talkin...
We started to use OOTB RMA Flow and, at least to our logic, it's missing a step to create asset record.If you select a scenario that asset will be replaced, you need to select the replacement asset but because it's a new asset, it needs to be created...
Hi All I have to modify a existing filter condition the hardware asset workspace. In the existing condition i wan to add "state = in progress" and it should work for all user.Actually I am not able to find where exactly I have to modify the condition...
Hello Team,As below I am attaching the screenshot of TCO ,Data is not visible of Reached Benchmark, Approaching Benchmark and Capital Planning. After creating a comparative reports and setting threshold value of 75 % of Actual cost.Please anyone sugg...
