When I am going with HAM Refresh flow , In refresh Flow line third task(Deploy new asset to user or space). if I select is reclaimed no , What happens automatically reclaimation flow will trigger. Is that posssible to connect reclaimation flow to ref...
Hi all, As an ITAM Manager, I need to edit/review/correct 'Model Categories' to support known CIs to help manage the CIs based on model category.Could anyone clarify what exactly needs to be validated during this process. Also what role are we talkin...
We started to use OOTB RMA Flow and, at least to our logic, it's missing a step to create asset record.If you select a scenario that asset will be replaced, you need to select the replacement asset but because it's a new asset, it needs to be created...
Hi All I have to modify a existing filter condition the hardware asset workspace. In the existing condition i wan to add "state = in progress" and it should work for all user.Actually I am not able to find where exactly I have to modify the condition...
Hello Team,As below I am attaching the screenshot of TCO ,Data is not visible of Reached Benchmark, Approaching Benchmark and Capital Planning. After creating a comparative reports and setting threshold value of 75 % of Actual cost.Please anyone sugg...
In Flow Designer, I copied an out-of-the-box flow and named it "Copied Out of the Box Flow." I activated the copied flow and deactivated the original out-of-the-box flow. All further changes were made in the copied flow.I attached this copied flow to...
I want to export and import the filed from one instance to another instance through xml.1. first instance i go to dictionary table and export the particular filed .How to import the this particular filed into second instanceThanks for response
Hi,Attachment and comments are attached in the Case is not being carried over to the RITM it is made by email reply. Is it an expected behavior? or Is it possible for the attachments to be carried over?In case it is possible provide script for this...
I applied for a server, but when I enter the Source Request screen through the catalog task, all the buttons are not available why is this? Thanks in advance!
Hi team, We have to extract the list of CIs that showing in Reconciled CIs in CMDB 360 Dashboard. Please let us know how to get the data? How the data is populating and what filter condition to be applied..?
Collection type field is not there in the active table(u_site_watcher_locations) . Any suggestions ? Please find the below screen shots. The table structure It shows as an extension of the base 'cmdb' table with missing fields. my overall goal here ...
Hello all, With Asset Audit, I would like to enable the audit and update the list without the use of a scanner. I am sure this ability was there (UI trigger in the assigned audit), but not seeing it or it has been removed. Here is my story, and I am...
Hi All,I wanted to understand whether it's possible to customize Agent mobile App - Create Asset functionality. I have couple of scenarios1. On selecting Create asset option it opens a page which to scan the device. Then it performs a search. After t...
We have a need to track loaner phone and laptop chargers. We have added charging cables to the consumable asset table since they don't have serial numbers. On the consumable asset records on the alm_consumable table, there is the ability to set the...
The OOB roles are pretty broad with regards to access for the HAM module. Is there a recommendation for a decentralized organization on how to provide access to asset operation but only allow updates to their team's stockroom or assigned assets? Any ...
