Health and safety - Workspace - Add injury details - Unable to create Injury

[Edwin8]

Health & Safety - Incident : Out of the box gives option that Agent can create/update injuries. 

There is a requirement to a group of people need access to create / update injuries(sn_ohs_im_injury). I have created a custom role and given access to the table level through ACL. 

Users are able to create new injuries in form level, but its not working in Workspace (playbook).

Click on injured body parts - it will open a Model window (popup) - fields are readonly as shown in image below. Dont know how to give privilege to this model window fields.

PS: Edit is working fine. Only the issue with Create New in workspace. 

HSAgent can create new, so its somewhere the access is missing for the custom role.  Any suggestion please?

[Ankur Bawiskar]

@Edwin8 

seems that modal is being rendered using some custom form and not table User Form (table) because the Table level WRITE ACL is allowing the write to that user.

Did you check the playbook activity?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Edwin8]

Hi Ankur,

I tried validate , but couldnt find anything helpful.

Thanks

[Ankur Bawiskar]

@Edwin8 

please share which playbook activity does that.

I couldn't find it.

did you check some ACLs?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Claire Russell]

hi @Edwin8 can you create a support case and email me with the case number claire.russell@servicenow.com