ServiceNow Health and Safety has delivered several top innovations and enhancements in the March 2026 release.
For additional details, refer to the product documentation and release notes on the ServiceNow Store listings.
Overview of Enhancements and New Features:
- Now Assist For Health and Safety
- Incident Pattern Detector
- Case Analyzer
- Conversational Observation Intake
- New Audit Capabilities
- Audit Scope Overview
- Audit Objectives
- Audit Results
- Additional Features
- Smart Assessments for Inspections and Audits
- Related List Support for PDF Mapping
- OSHA 300 CSX Export
Incident Pattern Detector
Persona: EHS Manager
Docs: link to docs page
Safety teams spend significant time manually filtering through spreadsheets, reports, and disconnected systems to identify incident trends. This reactive approach makes it difficult to spot emerging risks before they escalate, and without automated tools, systemic patterns can persist and lead to repeat incidents.
The Incident Pattern Detector proactively identifies recurring trends across Health and Safety Incidents using AI. It surfaces action plans to empower safety teams to quickly address root causes and shift from reactive investigation to proactive risk prevention.
Key capabilities:
- Automatically detect recurring patterns across location, time, people involved, assets, injuries, and incident categories
- Prioritize focus with classified severity pattern levels (Critical, High, Low)
- Take proactive measures with AI-authored summaries and suggested corrective actions
- Provide confidence scores and evidence groupings for each detected pattern
How to Use
- Log in to the Health and Safety Workspace with the sn_ohs_im.manager or sn_ohs_im.agent role
- Navigate to Incident Patterns
- Summarize the patterns with the Health and Safety pattern impact summarization
- Select any pattern by selecting the patterns number
- Review the pattern summary, recommendations, and related incidents
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Open the Now Assist Panel and type “Analyze [pattern number]” (e.g., Analyze HSP0001004 - The AI Agent will provide an analysis with recommended preventive actions
- Select which actions to create. After creation the EHS manager can then edit and re-assign to the correct individuals across the enterprise.
Setting Up Incident Pattern Detector
AI Agents for Health and Safety [sn_hs_ai_agents v1.2.0] and Now Assist for Health and Safety [sn_hs_gen_ai 1.2.0] will need to be downloaded or updated from the store into your instance.
Release Compatibility: Yokohama, Zurich
Case Analyzer
Persona: EHS Manager or Occupational Health Manager
Docs: link to docs page
Health and Safety Cases can become a time-consuming manual task. Safety teams spend significant effort responding to and resolving cases, pulling them away from high-value work. Without a structured approach, responses can be inconsistent and time to resolution can be longer than necessary.
The Case Analyzer is an AI Agent that analyzes open Health and Safety Cases, compares them against historical cases and knowledge articles, and generates suggested action plans to drive faster, more consistent resolution.
Key capabilities:
- Analyze historical cases and knowledge articles to generate tailored recommended actions
- Save time and effort for safety teams triaging cases
- Ensure consistency across case responses to enhance the employee experience
- Allow safety teams to reclaim their time for high-impact safety work
How to Use
- Log in to the Health and Safety Workspace with the sn_ohs_im.manager or sn_ohs_im.agent role
- Navigate to Health and Safety Cases and open an active case record
- Open the Now Assist Panel
- Type “Analyze [case number]” (e.g., Analyze CSE0001001)
- Review the AI-generated recommended actions from knowledge articles and historical cases
- Select which actions to create. After creation the EHS manager can then edit and re-assign to the correct individuals across the enterprise.
Setting Up Case Analyzer
AI Agents for Health and Safety [sn_hs_ai_agents] and Now Assists for Health and Safety [sn_hs_gen_ai] will need to be downloaded or updated from the store into your instance.
Release Compatibility: Yokohama, Zurich
Conversational Observation Intake
Persona: Employee
Docs: link to docs page
Employees are often discouraged from reporting safety concerns if they feel the process is too long or cumbersome. Low reporting rates mean organizations miss critical hazard and risk data. A more accessible and intuitive intake experience can meaningfully improve reporting culture.
Conversational Observation Intake provides a guided, conversational experience via Now Assist for employees to submit safety observations. Rather than navigating a traditional form, employees can describe what they observed in natural language while the AI collects all required information to create a complete observation record.
Key capabilities:
- Increase accessibility and encourage employees to report safety concerns
- Provide an intuitive, conversational experience for faster and easier reporting
- Ensure all key information is collected for safety teams to investigate
- Adds an additional reporting channel alongside the existing record producer
How to Use
- Log in to employee center
- Open Now Assist
- Type “I would like to report an observation”
- Respond to the AI guided questions
- Confirm the details to submit the observation.
Setting Up Conversational Observation Intake
AI Agents for Health and Safety [sn_hs_ai_agents] and Now Assists for Health and Safety [sn_hs_gen_ai] will need to be downloaded or updated from the store into your instance.
Release Compatibility: Yokohama, Zurich
Enhancements to Health and Safety Audits
Persona: EHS Managers
Docs: link to docs page
The March 2026 release delivers a significant expansion of Health and Safety Audit Management, providing EHS teams with end-to-end capability to plan, execute, and review audits from within the Health and Safety Workspace. Three new capabilities have been added:
Audit Scope Overview
Plan the scope of the audit in detail and track status throughout the audit lifecycle.
Key capabilities:
- Reduce manual effort planning and overseeing audit scope with structured workflows
- Easily visualize the review period, objectives, items for review, and overall compliance for stakeholder alignment
- Import audit scopes from previous audits to build a consistent, repeatable framework
- Audit timeline view with milestone markers for at-a-glance status tracking
How to Use:
- Log in to the Health and Safety Workspace with the [sn_hs_rm.risk_manager] role
- Navigate to Risk Management > Audits
- Open an audit record and select the Overview tab
- Review the Audit Timeline, Objectives, Items for Review, and Compliance widgets
- To reuse a prior audit’s scope, select Import scope from the top action bar
Note: The overview dashboard will update as the audit is populated.
Audit Objectives
Create a structured way to define and manage audit objectives, linking directly to regulatory standards and documents to verify compliance.
Key capabilities:
- Set targeted audit objectives aligned to the scope and strategic goals
- Easily add standards, regulations, and materials (e.g., OSHA, EPA, DOT, NFPA) to verify compliance
- Reduce silos and save time by eliminating work across disparate systems
- Visualize objectives alongside criteria for clear alignment on audit goals
How to Use:
- Open an audit record and navigate to the Objectives tab
- Select New to create an objective (e.g., “Verify Regulatory Compliance”)
- Populate the Name, Priority, State, Method, Due Date, and Description fields
- Add applicable regulatory references in the Description (e.g., OSHA, EPA, DOT, NFPA)
- Save the objective – it will appear in the Objectives list with priority and status indicators
Audit Results
View a workbench to capture audit results, review findings, and compare performance against prior audits for continuous improvement.
Key capabilities:
- Easily manage findings and actions and compare to prior years to identify recurring patterns
- Capture audit results for complete visibility and to promote continuous improvement
- Create a consistent experience with actionable insights to maintain compliance
- Set the overall audit result (Pass/Fail) and add final remarks in a rich text editor
How to Use:
- Open an audit record and navigate to the Results tab
- Set the Audit Result (Pass/Fail)
- Add Final Remarks summarizing key findings and compliance status
- Review the Findings related list to manage and compare audit findings across years
- Submit for approval when the audit is complete
Enhancements to Audits
Health and Safety Risk Management [sn_hs_rm] will need to be downloaded or updated from the store into your instance.
Release Compatibility: Yokohama, Zurich
Additional Enhancements:
Smart Assessments for Inspections:
Please refer to the January Blog
Related List Support for PDF Mapping
PDF Report Mapping has been enhanced to support the export of related lists, enabling safety teams to generate comprehensive, flexible PDF reports that include all required incident and case data.
Key capabilities:
- Select which related lists to include in exported PDFs using the column and filter builder
- Configure column order and apply filters per related list for tailored report output
- Manage a flexible framework for internal and external reporting requirements
- Supports forms including WSIB forms, OSHA forms, and custom configurations
OSHA 300 CSV Export
Organizations can now generate their OSHA 300 Work-Related Injury and Illness Log in CSV file format directly from the Health and Safety Workspace, meeting the updated OSHA regulatory reporting requirements.
Key capabilities:
- Automatically generate OSHA 300 logs in the new required CSV format
- Scope exports by establishment, year, and file type from a single dialog
- Maintain out-of-the-box compliance with updated OSHA reporting requirements
- Covers all recordable injuries and illnesses from January 1 through December 31 for the selected year
