Epic EHR - Employee Center & Service Catalog Help
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10-22-2025 08:28 AM
Good Day,
Our health system implemented ServiceNow this year. We have been live for about 5 months. We are trying to build out our Service Catalog & Employee Center to support Epic EHR & healthcare applications in general.
We also have the EMR Help integration live with Epic.
I would image the catalog items to support EPIC EHR would be in the hundreds.
Has anyone been successful in building out your Service Catalog & Employee Center to support the healthcare space?
Would anyone be willing to meet and show us how your supporting Epic & health care applications in ServiceNow?
Anyone willing to share the number of Service Catalog items your organization has?
Any feedback or suggestions you may have would be very helpful.
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10-22-2025 10:12 AM
I worked with a CIO for 5 years serving clients like Detroit Medical extending EPIC and Cerner EHR instances all front ended by a robust service catalog. We implemented several hundred catalog line items with complex workflows and approvals for many hospital systems. If you could not get something done in your cube you went to a robust catalog of service items. Line items included, employee onboarding, floor nurse support, visiting doctor records access, employee MACD requests and fulfillment and IoT medical equipment tracking. re: Detroit Medical Center (DMC): hospital system with over 2,000 licensed beds, 3,000 affiliated physicians, and more than 12,000 employees.
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3 weeks ago
It’s great to see you building out the Service Catalog & Employee Center to support Epic EHR and other healthcare applications, that’s a smart move given how central EHR access and workflows and administrative staff. Building out several hundred catalog items for things like access requests, patient record queries, role-based permissions, nurse onboarding, device support, etc., is typical in mature implementations like what you’ve seen shared here.
One area that often ties into this work is leveraging EHR integration services to streamline how your ServiceNow workflows interact with the underlying EHR and other health systems. With good integration services in place:
You can automate data exchange between the service catalog and the EHR (e.g., pre-populating form data from the EHR or triggering actions in the EHR when a request is fulfilled).
You reduce manual intervention and improve accuracy by using standards like HL7, FHIR, or API-based connections to keep things synchronized.
If you're expanding this setup, working with a team experienced in healthcare-focused EHR integration services can significantly reduce complexity and implementation risks, companies like Appinventiv often support organizations in aligning ServiceNow workflows with EHR platforms at scale.
