Healthcare Special Interest Group
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Forum Posts

Service Level agreements for Requests

We are revisiting our SLAs.  Our incident SLAs are pretty set.  However, we're having an issue with compiling them for Requests.  I'm sure we'll need several (adding space to a disk is not the same as a new order set).  Do any of you have a list or m...

Paul Glenn by Tera Contributor
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Modeling Epic according to CSDM (Pt II)

Hi folks,Not sure if anyone remembers a post I made a while ago about how we were attempting to model Epic in accordance with the CSDM (Common Services Data Model).I was on a ServiceNow webinar with Accenture this week (which you can view on demand h...

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dwilcher by Tera Guru
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  • 6 replies
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ServiceNow Epic Integration?

What kind of integration do you have between your Epic and ServiceNow instances? We don't have any type of automatic integration between the two systems and I'm interested to see what's already being done.

Quan Truong by Kilo Contributor
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  • 5 helpfuls