Epic Help Button Integration

[Paul Glenn]

I know this question was asked a year ago, but I thought I would ask again to see if there is any update.

We have our ServiceNow go-live in 3 days and our Epic go-live in June 2021.  I've been asked by our CTO to integrate the Epic Help button with SN to create an incident.  We've been told by other organizations this has helped reduce roll-out times for Epic. I've been told by SN for a year they are coming out with an offering for it, but I simply can't wait for whenever that might happen.

If you've done this integration I'd love to talk to you about how you accomplished it.  This is one of the first items on our roadmap post SN go-live.

Paul

[ABSG-001]

Beautiful! Thanks for the update @michaelslabodnick 

[Ashish Pagare]

@michaelslabodnick  @Drew Koerner Could you please share more details/updates on the Epic and ServiceNow integration that you mentioned above in your post regarding Epic Help button integration?

[AnttiP]

@michaelslabodnick would you have any update on this?

We'd like to hear your knowledge especially on how you integrated the EMR Help from Epic to SNC, especially from the users' authentication point of view.

[Timothy F1]

I've read the document on the store app for this, and the ServiceNow side is pretty straightforward. Do you have instructions for the Epic side? 

[Bcrant]

Is there a monetary cost associated with this integration?