Mass Casualty/Surge Event Planning & Response

[DChandlerKy]

Within our hospital/medical center system, the Office of Emergency Management is looking for a solution to help with planning and responding to mass casualty/surge events at our facilities. I wanted to reach out to the greater community to see if anyone has a solution in their SN instance for this purpose. 

I will add - we have Epic fully implemented. They have templates, but nothing within Epic that we can leverage for this purpose.

If you have, I'd love to connect and see what you have done. 
If you considered this but opted to not put this in SN, I'd love to connect and understand why.

There are several tools being considered and as much as I would love to include this in our instance, I am also realistic in knowing it may not be the best option for this process. 

Thank you!

DChandler

[RobertW84098177]

Consider thinking beyond sending a notification. Consider sending a dynamic survey that engages the recipient in a Q&A session that maps back to an incident that can be dynamically updated as an emergency unfolds. An example of an unfolding emergency was Hurricane Katrina and how storm path and surge impact data changed over the days proceeding the event.  Some questions we asked initially asked our remote employees: Do you need your windows boarded up? Is your exit plan compromised and if so how can we assist? Do you have a place to stay after you evacuate? Do you need help arranging for remote lodging? Being able to dynamically change the Q&A survey form as an emergency unfolds can be powerful for internal employees, partners and clients. I would be happy to schedule some time to talk about my experiences and how my team might help you exceed your goals leveraging the power of the ServiceNow platform you already have in place.