Hi folks,
Not sure if anyone remembers a post I made a while ago about how we were attempting to model Epic in accordance with the CSDM (Common Services Data Model).
I was on a ServiceNow webinar with Accenture this week (which you can view on demand here), and saw some great content I wanted to share. For those of us attempting to map out Epic via the CSDM, there are a couple of slides that you'll find pretty interesting (screenshots attached). Good news is that this lines up almost exactly with what we were thinking when we were doing our version of this. Anyway, wanted to share in case others are interested!
Best,
David
