Service Portfolio Management Implementation

[Angelique1]

I am working on setting up the service portfolio management module for a large healthcare organization.  We have the out of the box module and have began creating the Service Portfolio and hierarchical nodes however linking everything together is proving more difficult than anticipated.  I am looking for best practice on implementing service portfolio management within a healthcare organization.  Does anyone have usage and/or reporting examples of how Service Portfolio is working in their healthcare organization?

[chetanb]

Hello @Angelique1 ,

You may want to check-

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-portfolio...

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-portfolio...

Define Service Portfolio:

• Identify key services: Collaborate with stakeholders to categorize healthcare IT services (e.g., EHR access, patient portal management, medical device integration).
• Standardize service descriptions: Develop consistent descriptions for each service, including features, benefits, target audience, and dependencies.

2. Leverage ServiceNow Features:

• Service Catalog: Utilize the Service Catalog to define and publish healthcare IT services with clear descriptions, request forms, and approval workflows.
• Service Portfolio Management (SPM) application: If available in your instance, leverage the dedicated SPM application to manage the entire service lifecycle, including costing, financial tracking, and service reviews.

3. Healthcare-Specific Considerations:

• Compliance: Ensure services comply with healthcare regulations like HIPAA and HITRUST.
• Security: Implement robust security measures to protect sensitive patient data throughout the service lifecycle.
• User-friendliness: Design user interfaces and workflows that cater to the specific needs of healthcare providers and patients

If my answer solves your query kindly mark as correct and helpful.

Regards,

CB

[Angelique1]

Thank you, I'm looking for more specific healthcare examples.  

[Chris Mildren]

Hi @Angelique1 ,

No solutions I'm afraid, but we're on the start of this journey in our organisation, so interested in this topic. I did see this specific to the Epic EPR in relation to CSDM, but there may be some transferrable principles. 

Modeling Epic according to CSDM (Pt II) - ServiceNow Community

[Dianne K]

TBM has a healthcare taxonomy -  Healthcare TBM Taxonomy Extension - TBM Council