What’s New for Healthcare & Life Sciences in the Rome release

[Caroline Heckat]

Everyone agrees - Healthcare and life sciences organizations are constrained by their systems and manual processes. Our goal (our purpose) at ServiceNow is to let clinicians & caregivers focus on patient care and positive patient experience by streamlining or reducing unnecessary work.

A digital health platform for innovation and operational excellence

We launched Healthcare and Life Sciences Service Management (HCLS-SM) in the Rome release. HCLS-SM is a digital health platform that enables providers, payers and life sciences companies to meet the challenges of global disruption in healthcare by streamlining processes and information sharing across disparate systems.

Healthcare and Life Sciences Service Management is built on the Now Platform® and contains foundational capabilities including an HL7 FHIR data model, consent management, patient 360 and these pre-configured workflows:

• Vaccine Administration Management -- Orchestrates of all aspects of vaccine management for COVID-19 and seasonal influenza
• Pre-Visit Management – Streamlines patient preauthorization and preapproval process
• Patient Support Services – Overcomes the hurdles faced by patients starting therapy in life sickness organizations

The platform also includes App Engine which allows organizations to expand on existing workflows or create new workflows to meet the unique needs of their organization.

Meet challenges and disruption with speed and agility

Organizations benefit from a healthcare and life sciences specific platform because it enables them to leverage their existing operational and clinical systems to:

• Create consumer-grade experiences. Like vaccine administration management which allows patients and practitioners to schedule and manage the vaccine experience from anywhere.
• Optimize care delivery by uniting teams and information. No more paper or fax machines - Healthcare & Life Sciences Service Management orchestrates teams and processes using your existing infrastructure.
• Streamline operations. By digitizing processes and becoming more predictive and resilient all while maintaining security and compliance

ServiceNow makes work better, streamlining workflows and connecting teams to improve healthcare experiences and outcomes—without compromising security or compliance. Healthcare and Life Sciences Service Management is a single, connected, HIPAA, HITRUST & FedRAMP compliant solution, powered by data unification across our Now Platform architecture.

 NHS Scotland: Vaccinating the Country

The ability for speed and agility from a trusted platform was key when NHS National Services in Scotland needed a vaccine administration workflow. NHS National Services Scotland is already an established user of ServiceNow. They built a new vaccination management system just six weeks and vaccinated 2.5M high risk citizens in 12 weeks. Providing a platform to promptly enable vaccinations to citizens helped NHS Scotland insure a healthy and satisfied patient population.

Learn more

To learn more about our Healthcare and Life Sciences Service Management solution register to attend the Release Broadcast on October 13^th at 8:00 AM Pacific / 11:00 AM Eastern to see some of these features demonstrated. Then, schedule a conversation and demo with your account team or contact us here.