Welcome to the ServiceNow Otto for HRSD Quick Start Guide!
If you're just starting your Otto for HRSD journey, then you've come to the right place. This guide shares a quick overview and will help you get up to speed on activating and realizing value from Otto.
Otto for HR Overview
Otto is our generative AI and Agentic AI powered application that enhances our existing industry-leading AI capabilities; which in combination, elevates the employee experience and accelerates productivity within HR and an organization.
With Otto, we can augment employee experiences by providing a conversational self-service experience across various engagement channels, contributing to increased productivity and employee satisfaction. Otto provides context and streamlines work, allowing HR teams to spend more time resolving complex issues.
Otto for HR Benefits:
- Increased self-service and deflection
- Better employee experience
- Increase agent productivity
- Faster time to response
- Improved service quality
- Low Total Cost of Ownership
Otto for HR requires an HR Pro Plus or HR Enterprise Plus subscription. If you do not already have one of these licenses, please work with your ServiceNow account team.
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Getting Started
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Implementation
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Tips and Tricks/Release Information
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Let's start with understanding the terminology at a platform level
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Resources needed to start your implementation
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Resources that include FAQs, release blogs, tips from trends and training
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For live demo of Now Assist for HR, checkout our Demo Center events!
Explore our Platform Academy webinars to learn about leading practices and our community forum to engage with peers.To learn more about Now Assist, look for AI Academy videos on Youtube!
Interested in learning about additional features we offer? Explore our Now assist for HR product documentation.
