Virtual Agent for HR Service Delivery

What is the ServiceNow Virtual Agent? ServiceNow Virtual Agent is a chatbot solution native to the Now Platform which was recently launched during our London release. With Virtual Agent you can build ...

Employee Service Center 101—What is it and why do you need it?

Are all of your employee communications taking place via endless email threads? Are your HR agents tracking requests on sticky notes? Your employees’ experiences could be more streamlined and efficien...

Successfully Changing Your Company

Whether you are evolving into an HR Shared Services model, modernizing your core HR systems to the Cloud, or turning ordinary workdays into extraordinary experiences for your employees; change does no...

Integrating with First Advantage and other third-party HR background check systems

In our last article, The basics of integrating with SuccessFactors and other HR management systems, we showed you the process for integrating with third-party HR management systems. Did you know you c...

The Value of Kiosks

Look around you as you are out and about. . . how many kiosks do you see? At the airport, retail stores, banks, hotels, medical offices, your favorite restaurant. . . the list goes on. They are everyw...

HR Materials from Knowledge18 Available to Download Now

Knowledge18 included more content than ever before focused on HR, including the HR Keynote, 30+HR breakout sessions, hands-on lab learning sessions, and 2 HR industry thought-leader sessions. If you a...

ServiceNow HR Service Delivery - Designed for Faster Delivery

It’s been said there are two things that will ruin a deployment: moving too quickly or moving too slowly. Fortunately, ServiceNow and our partners invest a lot to make sure you strike the right balanc...

Auckland Council: Empowering People Through Technology

Discover how Auckland Council are using ServiceNow HRSD to deliver modern employee service experiences to transform their HR Service Delivery. Click here to view a short video highlighting their exper...

What's New in HRSD Kingston Deep Dive #2: Employee Service Center

In the Kingston release for HR Service Delivery, the focus is on further improving the employee service experience and increasing HR agent efficiency across the enterprise. We have introduced new feat...

ServiceNow Product Lab — Your Opportunity to Provide Input

The ServiceNow Product Lab is a research-based community that encourages a wide range of qualified customers in various different roles and departments, to evaluate our new products, and help us shape...

Is HR Doing Enough to Keep Up with Technology?

Is HR doing enough to keep up with technology? That is the question HR Director (Australia) poses in a new interview with Mark Souter, HR Product Sales and Strategy Lead, ServiceNow. Click below to re...

HR Migration Tool Walkthrough

Jakarta introduced a migration tool to assist customers with migrating from the global HR application to the scoped HR application (released in Istanbul). This video provides a high-level walkthrough ...

New HR Administration Training Now Available

The ServiceNow ® Human Resources Service Delivery (HRSD) application automates standard HR processes within your organization to eliminate the number of checklists, email exchanges, and phone calls pe...

Leveraging your existing HR data to become more proactive

Many customers are able to track and find some great metrics and action items from the reports that ServiceNow makes available. Things like giving your managers insight into the teams workload, unders...