Understanding and Using Campaigns
Campaigns are a feature of our Employee Service Center that allow you to deliver proactive, targeted messages to your employees. Similar to campaigns we’d see in our personal lives, ServiceNow campaig...
Blog Articles
Employee Document Management FAQ
What is the maximum number of documents you can retain against a single employee profile? You can retain as many documents as necessary against an employee profile with Employee Document Management. R...
Employee Document Management Implementation Guidance & Best Practice
Kicking off your Employee Document Management (EDM) deployment? It doesn’t have to be a complex or daunting project! This guide is aimed at helping our customers understand where to start and how to a...
Alert: New Employee Experience Packs are now available on SHARE - December 2019 Edition
Alert: New Employee Experience Packs are now available on SHARE Reduce the time, effort and cost of your implementation using our new Employee Experience Packs. Employee Experience Packs are pre-built...
How to fix the red popup "... must declare a cross scope access privilege" errors
Recognize this (note specific scripts and scopes may vary)? Unfortunately we have all seen them and they can be quite annoying but they are very easy to fix! Here is a little background on why these e...
Alert: New Employee Experience Packs are now available on SHARE
Reduce the time, effort and cost of your implementation using our 2 new Employee Experience Packs. Employee Experience Packs are pre-built best practices that come with pre-configured content to accel...
What is the best way of using HR Criteria without impacting application performance?
HR criteria defines the audience for HR content, services, or cases. You can make information available to or create an HR case for specific groups, individuals, or to all employees using HR criteria....
Top 3 Reasons You Should Consider Employee Forums
It’s often said that the best communication isn’t just a one-way push of information from an organization to employees. Employee Forums, a feature of the Employee Service Center, provides a place for ...
HR lifecycle events 101—What are they and how do you configure them?
During their journey with your company, employees will probably make requests of your HR department. With HR Service Delivery on the Now Platform, you can automate fulfillment of these requests so tha...
Virtual Agent for HR Service Delivery
What is the ServiceNow Virtual Agent? ServiceNow Virtual Agent is a chatbot solution native to the Now Platform which was recently launched during our London release. With Virtual Agent you can build ...
Employee Service Center 101—What is it and why do you need it?
Are all of your employee communications taking place via endless email threads? Are your HR agents tracking requests on sticky notes? Your employees’ experiences could be more streamlined and efficien...
Successfully Changing Your Company
Whether you are evolving into an HR Shared Services model, modernizing your core HR systems to the Cloud, or turning ordinary workdays into extraordinary experiences for your employees; change does no...
Integrating with First Advantage and other third-party HR background check systems
In our last article, The basics of integrating with SuccessFactors and other HR management systems, we showed you the process for integrating with third-party HR management systems. Did you know you c...
The Value of Kiosks
Look around you as you are out and about. . . how many kiosks do you see? At the airport, retail stores, banks, hotels, medical offices, your favorite restaurant. . . the list goes on. They are everyw...
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