What is HR Service Management

What Exactly is Service Management? Your HR organization most likely has systems for managing employee data and pay-related activities. However, you probably don't have an automated system to handle e...

Case & Knowledge Management — Better Together

We have blogged about the advantages of case management to structure interactions between HR and employees. And we have written blogs about the advantages of knowledge management for employee self-rel...

How could cognitive computing enhance HR Case Management?

Have you ever had to call or log a request with your HR department? How long did it take to get an answer to your request. Behind the scenes if your organization is using ServiceNow for HR Case manage...

HR Service Delivery On Demand

We are accustomed to being able to access information on demand. With the 24 hour news cycle, smartphones, and social media people are used to sharing knowledge and finding what they are looking for i...

Human Resources Service Management (HRSM) — Istanbul Updates Overview

Istanbul is available! The Istanbul release of HR Service Management supports the Human Resource organization's goal of streamlining the interactions employees have with HR while boosting productivity...

The Psychology of Employee Engagement

Richard Branson once said, "Success in business is all about people, people, people. Whatever industry a company is in, its employees are its biggest competitive advantage." Retaining top talent is cr...

Five things to keep mind and consider when developing an HR Shared Service Center.

Recently, I had an interesting discussion with a customer who had made the decision to move to a HR Shared Service/ Multi-Tier delivery model. If you recall my last blog, I discussed what that means a...

HR Service Management Where do I Start?

@ Recently, I had an interesting discussion with a customer who had made the decision to move to a HR Shared Service/ Multi-Tier delivery model. If you recall my last blog, I discussed what that means...

5 Keys to a Succesful HR Transformation

Recently, I had an interesting discussion with a customer who had made the decision to move to a HR Shared Service/ Multi-Tier delivery model. If you recall my last blog, I discussed what that means a...

HRSM: HR Demo Data Defaults are Reactivated and Overwrite Customizations Upon Upgrade

If HR demo data is customized or categories deactivated in base system content, the content might revert to the base system defaults after upgrading.Steps to ReproduceModify the base system content in...

A Look Into Meaningful HR Metrics

Growing up in Missouri I became very familiar with the state's unofficial nickname of the "Show Me State". It was great to hear a story about a success, but without the proof, it was hard to accept th...

The User Experience is Not Just a Pretty Portal

One of my former directors used an analogy of a car dealership when she took in her vehicle for repairs. She liked the waiting room where everything was clean and quiet. She didn't want to know what w...

Consumerizing Human Resources

Today we are highly connected to our surroundings, and it seems like there is always an "app for that". From making a dinner reservation to ordering a ride home from the airport, mobile apps provide e...

What I Did This Summer… (HR - Employee Experience)

It's that time of year again! It's a joyful time for parents who see their children off to school for another year of learning. For children; perhaps not so joyful. To start the school year many child...