I recently read an article in HR Magazine that talked about why new HR technology failed. And, after being in HR and the software world for the latest 22 years, what surprised me was that the emphasis...
Traditionally, the defining feature of HR Shared Services has been the contact center, where HR domain expertise is consolidated in one place and made accessible to employees by phone or email. This p...
Fresh off the heels of the HR Summit in Denver last week, I wanted to address a common phenomenon in HR call centers: Answer Shopping. What is answer shopping? Here is an example: Employees call HR to...
One of the most frequently asked questions I get from prospects and customers alike is "How do we begin to build a Knowledge Base for HR?" I finally decided that it would be a good idea to go ahead an...
Now on YouTube for easy sharing, watch this video for an overview of the ServiceNow HR Service Management and Workday integration.Access on YouTube at ServiceNow HR Service Management and Workday - Yo...
ServiceNow has seen an exciting increase in customers interested in implementing Human Resources functionality. To help our Services Partners gain the necessary knowledge to implement this product, Pr...
Your employees are your company's most important asset. They serve your business and your customers 24x7. But does your HR department serve them equally well? What if you could reduce the administrati...
We often get asked why customers should implement the HR Service Management application instead of a Custom HR implementation. This blog provides a quick FAQ reference to address this question. What i...
Demonstrates how Human Resources Service Management (HRSM) from ServiceNow helps transform HR service delivery by streamlining interactions between employees and HR, increasing HR productivity and imp...
New VideoWork Smarter, Not Harder: Envision Healthcare is leveraging ServiceNow HR Service Management to streamline and improve HR service delivery by offering a consumer‑like self‑service portal ...
What could you accomplish if you didn't have to spend nearly 12 hours every week on mundane administrative tasks like replying to emails, answering phone calls, and updating spreadsheets? What strateg...
A happy employee is a productive employee. So why continue on with internal processes as painful for you as they are for your workforce? Break the email and spreadsheet habit and feel the flow of seam...
This is an excellent article on Forbes. HR Meets Technology
How well does your HR organization deliver its employee services? Are IT service management trends making the way to HR? During our recent #StateofWork chat, we discussed the next wave of service tran...
on:
The Case Assignment Continuum: A Framework and Mat...
on:
Now You Know: Employee Workflows Newsletter (Augus...
on:
Agentic AI Capabilities for HR
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When to use Document Management (Document Services...
