With K17 behind us, it was great to see the level of interest and engagement we had from both prospects and existing customers on leveraging the HR application. Some of the savings in both cost and pr...
Knowledge17 included more content than ever before focused on HR, including 18 HR breakout sessions, 5 hands-on lab learning sessions, 4 lunchtime table talks, and 2 HR industry thought-leader speaker...
This Forrester Study provides a framework and customer example for readers to evaluate the potential financial impact of ServiceNow HR Service Management on consumerizing the employee service experien...
What Exactly is Service Management? Your HR organization most likely has systems for managing employee data and pay-related activities. However, you probably don't have an automated system to handle e...
We have blogged about the advantages of case management to structure interactions between HR and employees. And we have written blogs about the advantages of knowledge management for employee self-rel...
Have you ever had to call or log a request with your HR department? How long did it take to get an answer to your request. Behind the scenes if your organization is using ServiceNow for HR Case manage...
We are accustomed to being able to access information on demand. With the 24 hour news cycle, smartphones, and social media people are used to sharing knowledge and finding what they are looking for i...
Istanbul is available! The Istanbul release of HR Service Management supports the Human Resource organization's goal of streamlining the interactions employees have with HR while boosting productivity...
Richard Branson once said, "Success in business is all about people, people, people. Whatever industry a company is in, its employees are its biggest competitive advantage." Retaining top talent is cr...
Recently, I had an interesting discussion with a customer who had made the decision to move to a HR Shared Service/ Multi-Tier delivery model. If you recall my last blog, I discussed what that means a...
@ Recently, I had an interesting discussion with a customer who had made the decision to move to a HR Shared Service/ Multi-Tier delivery model. If you recall my last blog, I discussed what that means...
Recently, I had an interesting discussion with a customer who had made the decision to move to a HR Shared Service/ Multi-Tier delivery model. If you recall my last blog, I discussed what that means a...
If HR demo data is customized or categories deactivated in base system content, the content might revert to the base system defaults after upgrading.Steps to ReproduceModify the base system content in...
Growing up in Missouri I became very familiar with the state's unofficial nickname of the "Show Me State". It was great to hear a story about a success, but without the proof, it was hard to accept th...
on:
Orchestrating Work, Not Just Answering Questions
on:
Zurich Release Deep Dive Blog – HRSD
on:
The Case Assignment Continuum: A Framework and Mat...
on:
Now You Know: Employee Workflows Newsletter (Augus...
on:
Agentic AI Capabilities for HR
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When to use Document Management (Document Services...
